Job Description
Company Profile
Jason and Jenny started Home Instead East Shropshire in 2010, because they had a desire to make a difference to older people in a positive way - that made them feel proud about what they did. Today, they are still very passionate about providing only the very best care for their clients, but also ensuring that their working environment is one where every member of staff is treated fairly, are professionally developed, and feel happy and engaged in their role.
OUR Mission, Vision AND VALUES
Our vision
we will focus on quality through consistency, understanding and empathy, and develop the whole team to have the right Attitude, Knowledge and Skills needed to deliver the very best that we can’
Our mission
To be the most admired home care provider in our area, by changing the face of ageing and being the first-choice provider of in-home care and dementia care’.
Our values influence everything we do. They are important because they guide our actions and the decisions that we make, and describe how we behave:
* Fairness: I recognise that we are one team who treat each other equally to develop trust and respect, and that in turn I will be treated fairly.
* Honesty: I accept that we don’t always get things right and that without honesty we can’t improve.
* Reliable: My clients and colleagues need me to do what I say I am going to do, and I can rely on my colleagues to do the same for me.
* Supporting: I understand that only by working together and supporting one another can we give the best to our colleagues and clients.
* Happiness: Life’s too short to be unhappy and not enjoy what I do
Job description
Job Purpose
Reporting to the Deputy Care Manager, the Scheduler is responsible for the planning, organising and consistency of Client schedules, maintaining the Home Instead model of regular clients with regular Care Professionals, while;
* Working the rest of the Key Player team to ensure that Schedules are optimised and flexible
* Working closely with the Deputy Care Manager ensuring that business objectives are met
* Ensuring effective, meaningful and timely communication with Care professionals, clients and their representatives as required.
Key Performance Indicators
* 4 weeks rolling schedules completed for both client and Care Professionals
* 75% of visits are templated at all times
* 90% of visits are allocated to Care professionals at all times
* Mileage equates to no more than £1 per hour of care
* Travel time to equal no more than 0.50p per hour of care.
* Each Care Professional to have no more than 20 paid miles per day
* Care Professional contracted hours being met weekly and monthly
* At least two weeks schedules available to Care professionals at all times
* The reconciliation of calls to be completed on a daily basis, with any anomalies’ logged on people planner and reported to line manager weekly.
* Compliance against franchise standards,
: Introductions - Care Professionals will always be introduced to their clients prior to their first call (unless an emergency requires immediate care).
The Role
* Understand and build effective and efficient schedules around our clients and Care professionals
* Ensure schedules are prepared, considering travel time, waiting time, holidays, training and last-minute cancellations.
* Be responsive to changes in the schedule and liaise with relevant team members.
* Match Care Professionals to new clients in conjunction with client services team and arrange introductions.
* Ensure client schedules are matched to their needs, with the same Care Professionals and the same times each week, where possible.
* Develop excellent relationships with both clients and Care Professionals so that both can enjoy positive experiences.
* Work with the recruitment team to ensure sufficient current and future staffing levels are met.
* Work with the Care Team to ensure new and existing care services can be resourced and scheduled on a timely basis.
* Add and maintain all client and Care Professional information onto to the electronic scheduling system.
* Carry out any other duties deemed necessary for the successful operation of the business.
* Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
* Participate in On-Call duties as required.
Essential Criteria
* Experience of working in a scheduling role within a home care or other relevant environment such as logistics.
* Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
* Highly resilient and positive with excellent communications skills.
* Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
* Team player with strong interpersonal skills with the ability to build rapport quickly.
* Excellent attention to detail with the ability to multi-task.
* Logical and analytical with the ability to work on own initiative and meet deadlines.
If this sounds like the perfect role for you, then please apply now!