Job summary The Adult Community service line is advertising for a full-time Interface worker's (band 6) on a fixed term basis. The Interface team is a new and exciting team. We are looking for people that hold a current relevant clinical registration or equivalent relevant experience in health, social care or within the voluntary sector. The team will be expected to work in conjunction with Internal and external partners in supporting proactive discharge planning and timely discharge for patients known to our Community Mental Health Teams within acute admission wards. The team will work alongside the adult community service line which delivers care to adult mental health clients across the five boroughs of the Trust. The service line employs over 700 staff and we care for up to 12,000 patients a year. If you want to live locally and work locally, with an employer that offers flexible and agile working with great development and carer progression opportunities, then this may be the role you Main duties of the job You will be working closely to support discharge planning for all patients under the active caseload of the community team who are admitted to an acute mental health bed, including patients in out of area placements. The successful candidate will be expected to focus efforts on behalf of individual patients at heightened risk of delayed transfer of care to support their safe discharge and continued recovery at home. This is a fantastic opportunity for someone who is enthusiastic and passionate about supporting the best outcomes for our patients and their families/ carers. Applicants should be energetic, creative, flexible, hard-working, and committed to this role to delivery high quality care. Strong interpersonal and relationship skills are key to delivering in this post. About us We are Proud to Belong at South West London and St George's Mental Health NHS Trust. We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as 'good' - we aspire to be 'outstanding'. This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services. We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do. We offer flexible working, career development and a variety ofbenefits to enable a positive, welcoming environment in which our people and their careers can thrive. Come and join our inclusive teams and help our patients on their recovery journey. Date posted 16 April 2025 Pay scheme Agenda for change Band Band 6 Salary £44,806 to £53,134 a year per annum inclusive of inner London HCAS Contract Fixed term Duration 24 months Working pattern Full-time Reference number 294-COMM-7152782-JB Job locations Springfield University Hospital 15 Springfield Drive London SW17 0YF Job description Job responsibilities Interface workers are responsible for coordinating and prioritising actions from the MDT and partners to: Identify and record any barriers to discharge within 24hrs of patient admission or as soon as admission is identified as needed. Intervene early to remove barriers to prevent patients becoming delayed transfers of care. Pre-empt and resolve arising barriers to discharge i.e. keys, other agencies support to discharge. Facilitate home visits with community teams and complete referrals to the South London Partnership Single Point of Access Complete panel paperwork and refer to placements Highlight potential B list DTOC patients to expedite discharge planning and prevent them becoming A list (reported) DTOCs. Update Borough DTOC meetings on patients who are A and B list Delayed Transfers of care Verification of expected length of stay Establish scope for discharge within 24 hours, working to expedite discharge: for example, invoking a rapid review by Consultant and arranging temporary accommodation from budget to permit early home treatment Support carer engagement triggering Carers Assessments as required, and to work closely with carers and relatives in the interests of supporting timely discharges. Ensure effective liaison with Community Teams/HTTs to promote early and safe discharges. Ensure effective relationships with local authorities and housing Support smooth discharge to HTT to community at the right point to commence facilitated early discharge and smooth transition. Work effectively with family and carers to enable smooth and clearly understood discharge plan. Communicate changes in Barrier to discharges to the MDT and community staff, ensuring that tasks and actions assigned are carried out on time to prevent delays to discharge Job description Job responsibilities Interface workers are responsible for coordinating and prioritising actions from the MDT and partners to: Identify and record any barriers to discharge within 24hrs of patient admission or as soon as admission is identified as needed. Intervene early to remove barriers to prevent patients becoming delayed transfers of care. Pre-empt and resolve arising barriers to discharge i.e. keys, other agencies support to discharge. Facilitate home visits with community teams and complete referrals to the South London Partnership Single Point of Access Complete panel paperwork and refer to placements Highlight potential B list DTOC patients to expedite discharge planning and prevent them becoming A list (reported) DTOCs. Update Borough DTOC meetings on patients who are A and B list Delayed Transfers of care Verification of expected length of stay Establish scope for discharge within 24 hours, working to expedite discharge: for example, invoking a rapid review by Consultant and arranging temporary accommodation from budget to permit early home treatment Support carer engagement triggering Carers Assessments as required, and to work closely with carers and relatives in the interests of supporting timely discharges. Ensure effective liaison with Community Teams/HTTs to promote early and safe discharges. Ensure effective relationships with local authorities and housing Support smooth discharge to HTT to community at the right point to commence facilitated early discharge and smooth transition. Work effectively with family and carers to enable smooth and clearly understood discharge plan. Communicate changes in Barrier to discharges to the MDT and community staff, ensuring that tasks and actions assigned are carried out on time to prevent delays to discharge Person Specification Training & Qualification Essential Educated to first degree level Current professional registration in relevant clinical subject/practice e.g. RMN, OT, Social Work, psychology or equivalent relevant experience in health, social care or voluntary sector Evidence of post qualification training/education Ongoing evidence of continuing personal or professional development Desirable Training in providing supervision, mentorship or equivalent, or willingness to undertake training Project management qualification (PRINCE2 or MSP for example). A commitment to completing full quality improvement development as outlined in the trust strategy Experience Essential Demonstrable experience of liaising with community agencies Demonstrable experience of working with people who have experienced serious ongoing mental health problems Demonstrable experience of working within a multidisciplinary team Demonstrable experience of implementing the principles and practice of the Recovery approach Desirable Experience of implementing changes in working practices Experience of using quality improvement methodologies Experience of implementing and monitoring standards of care, including clinical audit and governance Knowledge & Skills Essential Excellent organisational skills including excellent use of IT Excellent communication skills, both verbal (eg contributing to discharge planning meetings) and written (eg report writing) The ability to influence others in clinical decision making towards discharge with a solution focused approach Ability to respond positively and flexibly to changing demands and priorities Ability to work under pressure, autonomously and achieve deadlines Knowledge of safeguarding policies and procedures Desirable Knowledge of the south west London health and social care system Ability to develop and maintain communication with people about difficult matters and/or difficult situations Sound knowledge and skills in risk assessment Clinical audit skills Familiarity with budget control and management Appreciation of the ward/team manager's role and how to balance clinical and non-clinical responsibilities Person Specification Training & Qualification Essential Educated to first degree level Current professional registration in relevant clinical subject/practice e.g. RMN, OT, Social Work, psychology or equivalent relevant experience in health, social care or voluntary sector Evidence of post qualification training/education Ongoing evidence of continuing personal or professional development Desirable Training in providing supervision, mentorship or equivalent, or willingness to undertake training Project management qualification (PRINCE2 or MSP for example). A commitment to completing full quality improvement development as outlined in the trust strategy Experience Essential Demonstrable experience of liaising with community agencies Demonstrable experience of working with people who have experienced serious ongoing mental health problems Demonstrable experience of working within a multidisciplinary team Demonstrable experience of implementing the principles and practice of the Recovery approach Desirable Experience of implementing changes in working practices Experience of using quality improvement methodologies Experience of implementing and monitoring standards of care, including clinical audit and governance Knowledge & Skills Essential Excellent organisational skills including excellent use of IT Excellent communication skills, both verbal (eg contributing to discharge planning meetings) and written (eg report writing) The ability to influence others in clinical decision making towards discharge with a solution focused approach Ability to respond positively and flexibly to changing demands and priorities Ability to work under pressure, autonomously and achieve deadlines Knowledge of safeguarding policies and procedures Desirable Knowledge of the south west London health and social care system Ability to develop and maintain communication with people about difficult matters and/or difficult situations Sound knowledge and skills in risk assessment Clinical audit skills Familiarity with budget control and management Appreciation of the ward/team manager's role and how to balance clinical and non-clinical responsibilities Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name South West London and St Georges Mental Health NHS Trust Address Springfield University Hospital 15 Springfield Drive London SW17 0YF Employer's website https://www.swlstg.nhs.uk/ (Opens in a new tab)