Operational Matters Ensure Practice service delivery is in accordance with local and national guidelines Ensure all policies and procedures are maintained and statutory and mandatory training is completed for all staff appropriate to their role. Work with the Lead Partner for CQC and clinical and patient teams to ensure requirements are met, playing an active role in preparing for inspections Work closely with all teams, ensuring a high level of performance in both quality and service delivery indicators. Ensure an effective appointment system including on-line bookings, offering fair access to all. Ensure complaints and incidents are handled within timescales investigating and responding as appropriate and ensuring all patient complaints are investigated to CQC & NHS required standards Maintain a working knowledge of iCS, iCB and NHSE initiatives Manage any issues that arise on a day-to-day basis Oversight of staff rotas and holiday cover for all staff Oversight and co-ordination of ad-hoc services and clinics e.g. flu clinics Oversight of the administration of Medical Students and GP Registrars; planning for arrival, induction, working rotas, liaising with Lead Partner regarding programme content. Ensure sufficient management cover on site at all times. Deputise for the Managing Partner as required. Patient Services Maintain registration policies and monitor patient turnover and capitation Routinely monitor and assess practice performance against patient access and demand targets Demonstrate commitment to reducing health inequalities and safeguarding our most vulnerable patients in our community Maintain the Patient Participation Group Finance Ensure opportunities for income are maximised ensuring purchasing of best value medicines and consumables. Work with the Managing Partner, directly contributing to profit improvement by exploring areas for increasing income and reducing costs. Ensure contracts for provision of services or are up to date and reflect market rate. Human Resources Manage and provide leadership support to the Performance & Patient Services Manager and Administration & Finance Manager as well as the clinical team leads; Lead Practice Nurse, Lead Pharmacist and Advanced Clinical Practitioner Oversee the maintenance of accurate personnel records at all times including up to date DBS checks and effective absence register. Manage sickness absence in line with Practice policy including monitoring and return to work interviews. Maintain tight control of overtime both time in lieu and paid, keeping to a minimum as agreed with Partners. Promptly liaise and communicate revision to contracts with the Administration Manager as appropriate for changes to job descriptions, hours, rates of pay, following agreement with the Managing Partner Be fully aware of any HR issues, liaising with external HR advisors as required, escalating any requiring further decision or action Have oversight of all staff appraisals, ensuring they are conducted on time. Conduct staff appraisals for line reports in a timely manner Oversee submission of monthly information for payroll including sickness, overtime, pay/contract changes and new starters/leavers. Ensure staff follow practice policies and procedures and deal with any arising breaches Manage bookings and checks for all locums or temporary staff Liaise with the Administration & Finance Manager to ensure all membership renewals (GMC/NMC/Medical Defence) are current and up to date Lead on planning for staff recruitment, liaising with Administration & Finance Manager for advertising, recruitment administration and onboarding. Provide oversight for induction training and ongoing review for new staff, ensuring assessment of awareness of all relevant areas and training needs. Liaise with the University of Leeds regarding Medical Student placement rotations Liaise with the Deanery and HDFT regarding GP Registrar placement rotations Information Technology Have full understanding of SystemOne, Ardens, AccuRx and other practice information systems Have a working knowledge of all software and hardware including the phone system Liaise with the Administration & Finance Manager to ensure new starters are onboarded with the correct system access and an NHS email Ensure training of all staff in the basic use of all systems Ensure up to date and accurate practice intranet, website and social media content Ensure the update of appropriate information governance systems and ensure the IG and DSP toolkit requirements are met Keep abreast of new technology and ensure existing IT is used to its full potential Building and Equipment In conjunction with the Mowbray Square Medical Centre Building Manager: Ensure the practice meets the agreed cleaning standards at all time, reporting to the Building Manager any short falls. Ensure clarity of building security arrangements and out of hours procedures Ensure timely maintenance, servicing and repair of all equipment Review and develop Health & Safety policies and procedures and keep abreast of current legislation Ensure that staff are aware of and follow health and safety procedures Health & safety The post-holder will implement and lead on the full range of promotion and management of their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety manual and published procedures. This will include (but will not be limited to): Ensuring staff adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management. Maintaining an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines, and ensure implementation of these across the business Acting as a Fire Officer as part of the Mowbray Square Fire Safety Team, to support the requirements of the fire safety plan and fire regulations; ensuring all staff receive an appropriate level of fire training and particularly supporting patient services staff responsibilities as fire marshals in the event of an evacuation Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business Making effective use of training to update knowledge and skills, and initiate and manage the training of others Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other managers Undertaking periodic infection control training (minimum annually) Routine management of own team / team areas, and maintenance of workspace standards Equality and diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples' rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Personal/Professional development: The post-holder will participate in any training implemented by this practice including: An induction programme Training identified by the practice, relevant to this role. The appraisal process, including taking responsibility for maintaining a record of own personal and/or professional development Quality: The post-holder will strive to maintain quality within the practice, and will: Alert the Managing Partner to issues of quality and risk Implement a programme of meetings with clinical and non-clinical staff including quality, learning events, education and safeguarding. Plan and implement an effective practice training programme for all staff (clinical and non-clinical) liaising with external agencies when necessary. Work with the Lead Partner to embed the practice audit programme into the clinical and non-clinical teams Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the practice by reflecting on own and practice activities and encourage suggestions of ways to improve and enhance performance Work effectively with individuals across other agencies to meet patient need Effectively manage own time, workload and resources Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with all individuals Ensure that all members of the practice understand policies, standards and guidelines Communicate effectively with patients and carers Network and build strong working relationships both within and outside of the practice with local providers Recognise any need for alternative methods of communication and respond accordingly Represent the practice at meetings and seminars Other Undertake tasks as required to assist the smooth running of the practice. Support any additional projects or tasks required in line with Practice priorities Present a professional image and always promote the practice