Northern Lincolnshire and Goole NHS Foundation Trust
The Talent Acquisition team is unique to The NHS Humber Health Partnerships and is designed to attract candidates to join us using non-traditional recruitment methods. The team also ensures an outstanding candidate experience, offering pastoral care to individuals relocating from outside of the local area and those new to the UK. The role of the Pastoral Care Officer is to act as the primary point of contact and facilitate the welcoming to the organization and supporting the ongoing needs of candidates in a variety of fields, such as housing, integrating into the community and supporting the families of new recruits.
As the Pastoral Care Officer, you will work closely with colleagues throughout the organisation to ensure that the process of relocation, both prior to arriving in the local region and upon arrival is as seamless and as personalised as possible. You will offer support in a variety of areas to ensure that colleagues are well looked after and supported on both a practical and emotional level.
This role is hugely rewarding and would be ideal for someone compassionate, understanding, organised and flexible, to meet the needs of the employees you will be supporting.
Main duties of the job
As the post holder you will, with the help and advice of colleagues, support with all aspects of a candidate's relocation. This may include sourcing accommodation, liaising with external housing providers, registration with dentists and GPs, opening bank accounts, sourcing suitable schooling placements, providing information around places of worship, and offering advice on the local area.
You will also be available for ongoing pastoral support throughout a candidate's employment, offering further advice and guidance on areas such as social activities, purchasing properties, staff benefits, and much more.
You will ensure candidates have an excellent experience when joining The NHS Humber Health Partnerships and have a robust induction plan; ensuring their expectations are exceeded and candidates feel supported and valued and are well integrated within their teams.
About us
NLAG is part of one of the largest acute and community Group arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Group has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital, and Goole and District Hospital for NLAG, and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery, and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled, and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Group, and our community.
Should we receive a high volume of applications, the advert may be closed earlier than stated.
Job responsibilities
For more detailed information, please read the job description linked below.
Person Specification
Qualifications
* L3 CIPD Certificate in Personnel Practice or equivalent or equivalent experience in customer service roles
* Good Levels of general Education at A Level or equivalent
* Qualification in customer service
Knowledge, Training & Experience
* Client or Candidate Management experience
* Customer service experience at a higher level
* Experience of working within a workforce function (Human resource, Recruitment, Workforce development, Organisational development, Marketing, Communications)
* Exceptional interpersonal, customer service skills and engagement both verbal and written
* Experience of working within the NHS in a customer-facing pastoral care role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Northern Lincolnshire and Goole NHS Foundation Trust
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