Yorktel are seeking a Lead Project Manager to join their team York Telecom provides state-of-the-art audio-visual collaboration solutions to major government and commercial clients. Offering turn-key managed solutions, York Telecom has a proven track record of success in delivering technology and services such as video conferencing, campus video distribution, distance learning applications, television broadcast facilities, broadcast automation, online interactive multimedia video, network infrastructure, video call management, 24 x 7 maintenance and help desk support. A Qualified Lead Project Manager will apply their industry knowledge, experience, interpersonal skills and administrative techniques to coordinate activities to implement unified visual communications solutions for York Telecom customers. The Lead Project Manager serves as the primary business owner and first escalation level contact for assigned clients and is responsible for support of the assigned PM Team to achieve total client satisfaction. This position is expected to consistently provide excellent customer service, as well as represent client needs and goals within the organization to ensure quality. In addition, the Lead Project Manager will build relationships with clients and their vendors to encourage new and repeat business opportunities as well as develop internal relationships. This position reports directly to the Sr. Director of Project Management who will provide direction and support to the Lead Project Manager in regard to the following areas; development and improvement, career development and client escalation issues. The Lead Project Manager will mentor, apply knowledge, past experience, interpersonal skills and administrative techniques to manage assigned Project Managers and activities within the implementation of UCC (Unified Communication and Collaboration) solutions for Yorktel customers. The Lead PM is focused on organizing, prioritizing and coordinating these activities with their assigned Project Managers and within their assigned project workload. This position is also responsible for meeting customer commitments (both financial and operational) throughout the service delivery process. The Lead Project Manager and each Yorktel PM is responsible to manage key operational metrics such as project health, deliverable achievement, client profitability and capacity models. The Lead Project Manager will report to the Sr. Director of Project Management. This position regularly influences internal customers to achieve a mutually desirable outcome. Yorktel PMs make recommendations to internal and external parties with regard to concerns or issues. The PM ensures resolution to problems within their workload while working closely in conjunction with assigned team members. This position requires regular planning and team work in order to assist with the coordination of resources within Yorktel to support clients. This position must regularly communicate answers to complex questions and respond to detailed inquiries about client issues or concerns. This position handles and is expected to protect all internal confidential information and must utilize discretion and judgment based on company policies and procedure. This position works in close coordination with the Program Manager on all projects related to overall customer program. • Ensures project scope is well documented and managed properly throughout the delivery cycle of the project. • The project management position will require project job cost assessment and tracking related to each effort as well as providing monthly project forecasts for their assigned Team. • Develops project plans, timelines, schedule and work breakdown structure for projects • Communicates project status, progress on deliverables, and risks/issues to stakeholders and leadership in a timely manner • Collaborates with cross-functional teams including architects, software engineers, developers and technical leads to ensure timely delivery of project • Ensures adherence to client's system delivery process guidelines and provides early feedback to project teams to take proactive measures to resolve the issues. • Coordinate project related activities within multiple department including but not limited to: Engineering, IT, Cloud Services, Sales and Managed Services • Interacts with supplier community and procures necessary infrastructure and tools in a timely manner • Ability to handle one large complex account with dozens of existing projects simultaneously • Develop appropriate industrial partnership through open innovation • Identify customers unmet needs and develop innovative solutions • Experience in managing of complex and challenging projects • Effective communication with presentation and written skills • Excellent personal and interpersonal skills in relating to others and managing diverse relationships • Multiple Weekly Internal & External Project Status Meetings • Scope Change Request Submittal and Management • Maintain alignment between all stakeholders through project and service lifecycle • Review standard documentation with customer • Onboarding devices under management & monitoring and identifying risks during the onboarding process • Coordination of customer User Education and UAT (User Acceptance Testing) • Initial Invoice & Forecast Dates • Transfer of Information to service desk & onsite staff for day 2 support • Post project reviews to include lessons learned as needed • Excellent personal and interpersonal skills in relating to others and managing diverse relationship • Experience in the following areas is highly desirable: • Audio Visual Solutions implementation, maintenance and delivery of managed collaborative services including Videoconferencing, Multimedia, Facility coordination or Networking systems • PMP Desired Leadership & Supervisory Responsibilities: • Direct a team of project managers, project coordinators and employees providing direction, coaching, and feedback on performance objectives and career development • Regularly oversee numerous employees at any given time and is responsible for all facets of employee development and leadership within the assigned team • Will also have the responsibility, authority, and accountability to provide decisions on employee hiring, employee discipline, employee performance management, and employee issues • Provide strong leadership and clear customer centric direction for the assigned, dedicated team on a daily basis • Responsible for weekly timesheet approval, expense approval, scheduling of vacation time, and management of sick leave and absences • Interview and hiring, as required for all subordinate positions for assigned account • Respond with a sense of urgency when receiving customer correspondence that suggests customer satisfaction or retention is in jeopardy • Increase management’s effectiveness by recruiting, selecting, orienting, training, coaching, counselling, and disciplining managers and team members • Communicate values, strategy, and company objectives to all assigned team members in an effective manner • Monthly review and report on financials of assigned account • Regular reporting on key projects and services • Requires regular planning and team work in order to assist with the coordination of resources within Yorktel to support clients • Regularly communicate answers to complex questions and respond to detailed inquiries about client issues or concerns • Handles and protects all internal confidential information and must utilize discretion and judgment based on company policies and procedures • Work with Finance to validate and track all invoices for services under scope • Responsible for interaction with Yorktel Sales and Operations departments to ensure the successful execution of all projects to achieve customer satisfaction • Works cross-functionally to solve Departmental issues and implement process changes • Analyzes decisions and actions for their support of the larger area's strategic direction • Works with senior management to resolve more complex problems • Other duties as required or assigned • Provide first level escalation oversight and support for their assigned Team • Provide Financial and Project status progress reporting to the Sr. Director, Project Management • Mentor Project Manager and Project Coordinators to ensure that projects are completed on time and meet all business and system requirements. • Identifies and resolves issues/conflicts within the project team Required Skills/Abilities: • High level of aptitude in the following software applications: o MS Office Suite o MS Project o Smartsheet • High Aptitude for Math • Ability to read Blueprints and Schematics • Excellent verbal and written communication skills. • Excellent interpersonal and customer service skills. • Excellent sales and customer service skills. • Excellent organizational skills and attention to detail. • Excellent time management skills with a proven ability to meet deadlines. • Strong analytical and problem-solving skills. • Strong supervisory and leadership skills. • Ability to prioritize tasks and to delegate them when appropriate. • Ability to function well in a high-paced and at times stressful environment. Education and Experience: • 5 – 10 years’ experience in Project Management in a Customer Service area • PMP or equivalent Project Management Certification desired • Degree or equivalent experience in a Technical Field • Bi-lingual capability is a plus Join us and you will enjoy an excellent salary and benefits package, including pension and private health care. We conform to all the laws and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic or national origin), religion or belief, sex and sex orientation. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.