As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.
Together, we keep everyday life moving to build a better tomorrow
The purpose of this role is to provide administrative support to the CSC activities of the Service department. Liaising with customers to provide a consistently high level of customer service and be able to respond and adapt in a demanding commercial environment.
Main tasks and responsibilities
To provide a high standard of service to our customers in line with agreed requirements and expectations and including the following duties:
● Responding to customer enquiries for breakdowns and servicing.
● Liaising with Depot, ASCs and Central Service team regarding all aspects of on-call or service contracts.
● Depots are responsible for managing day to day tasks such as Scheduling, Service calls and timesheets of the FSE’s
● Depots are responsible for maintaining the Field Service Engineers daily schedules, effectively dispatching of Engineers whilst ensuring all elements of works to be completed are supported.
● Managing and controlling the maintenance service contract process, schedules and the respective administration or documentation process.
● Depots will manage and control local inventory/ Parts required for Service appointments●Raising quotes, estimates and invoices for chargeable work
● Assisting in the management of profitability and costs for the depot operations
● Providing technical support where possible
● Adhering to Company processes and procedures
● Observing all safety procedures and instructions and assisting in maintaining a safe working environment including the reporting of any accidents, hazards, near misses, defects or damages to Company equipment to your line manager or Health and Safety.
● Carry out assigned tasks and duties in a safe manner, in accordance with instructions and in compliance with the company's safety rules / procedures and with regulations and codes of practice.
● Support the company’s efforts to reduce accidents / incidents by reporting unsafe actions or conditions and participating in Safety Walks, Safety Audits and 6S events etc. as required.
What you’ll need to succeed
Education:
● GCSE
Work experience:
● Have demonstrable experience of providing excellent customer service, working in a fast paced commercial environment in an administrative role.
●SAP system knowledge would be preferable but is not essential.
Competence and skills:
● Possess good I.T. skills.
● Have excellent written and verbal communication skills.
● Be confident and comfortable interfacing with Customer, other departments and stakeholders.
● Be self-motivated, capable of working under pressure, and able to operate with minimal supervision.
● Be a good team player and flexible with regards to tasks performed.
Place of Work and travels:
● Place of work: UK Hiab sites
● Travel may be required upon occasion to other sites