Oldbury, England, United Kingdom
Position: Semi-Independent Living Service Manager
Responsible to: CEO
Salary: £35,000-£45,000 (Depending on experience/qualifications)
Contract type: Full time 40 hours per week (Monday-Friday)
The Company’s aims and objectives
Orsa Housing provides high-quality, supported accommodation for young people aged 16 to 18 across the West Midlands. Our primary objective is to offer a safe, supportive, and empowering environment where young people can develop the skills and confidence necessary to transition successfully into independent adulthood.
Our core aims are:
1. To provide safe and stable accommodation tailored to the individual needs of each young person.
2. To support young people in developing the life skills necessary for independent living, including budgeting, cooking, and managing responsibilities.
3. To promote educational engagement, vocational training, and employment opportunities to help young people reach their potential.
4. To foster positive relationships and social connections within the community.
5. To support young people’s physical, mental, and emotional well-being through holistic and person-centred care.
6. To offer a trauma-informed, restorative approach that helps young people manage their behaviour, make informed choices, and take responsibility for their actions.
7. To ensure the voice of each young person is heard and respected, promoting their rights, autonomy, and participation in decisions affecting their care.
Key responsibilities:
1. Ensure full compliance with OFSTED regulations for supported accommodation, The Children Act 1989, including the quality standards, and all other relevant legal frameworks.
2. Oversee all matters relating to child protection, ensuring adherence to safeguarding best practices.
3. Conduct regular compliance audits and ensure all service provisions are up to date with legislation and best practices.
4. Ensure operations meet the expectations outlined by the OFSTED framework.
Leadership and Team Management:
1. Provide strong leadership across all supported accommodation services, promoting a culture of excellence and continuous improvement.
2. Coach and support workers to ensure high standards of care are maintained.
3. Supervise and appraise staff, ensuring professional development through training, performance reviews, and succession planning.
4. Maintain open lines of communication with staff to create a collaborative support work environment that aligns with company values.
5. Liaise with HR to recruit, train, and retain high-performing staff.
6. Oversee the daily operations using RMS solutions and company Cloud.
Service Delivery and Quality Assurance:
1. Oversee the delivery of semi-independent supported accommodation services, ensuring the homes provide a caring, safe, and welcoming environment for all residents.
2. Regularly evaluate service performance through quality assurance inspections, ensuring services consistently meet high standards.
3. Manage referrals and placements, working with local authorities and external agencies to maintain full occupancy across our homes.
4. Conduct service reviews and implement changes to enhance overall quality and effectiveness of the accommodation provision.
5. Actively manage and optimise referral processes to ensure effective placement of young people.
6. Take a hands-on approach when necessary.
External Relationship and Advocacy:
1. Develop and maintain strong relationships with local authorities, social services, police, education providers, and other stakeholders.
2. Advocate for young people’s access to community resources and ensure their voice is heard in shaping their care.
3. Represent Orsa Housing at public forums, promoting the organisation and our services.
4. Work closely with the finance manager to manage the home resources effectively and ensure sustainability.
Qualifications and Skills Required:
1. Essential: Level 5 in Leadership for Children and Young People Services (or equivalent).
2. Essential: A minimum of three years’ experience in managing semi-independent accommodation or children’s home.
3. Essential: In-depth knowledge of OFSTED regulations, safeguarding, and child protection procedures.
4. Essential: Proven track record in leadership, team management, and service development.
5. Strong organisational, communication, and interpersonal skills.
6. Ability to work effectively with multiple stakeholders, including local authorities and social services.
7. Essential: Full UK driving licence and access to your own vehicle.
Company Benefits:
1. Competitive salary depending on experience.
2. RMS Solutions software.
3. Flexibility working across multiple sites.
4. Company laptop and mobile phone provided.
Seniority level
Mid-Senior level
Employment type
Full-time
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