GMP Recruitment are proud to be partnered with a highly recognisable and hugely successful engineering business that has seen substantial growth and development in recent years, located in Kidderminster. We are recruiting on their behalf for an IT Analyst to join their team on a full time, permanent basis.
The IT Analyst role is a full time, office-based position working Monday to Friday and offering a highly competitive basic salary. Acting as the first point of contact for colleagues reporting issues and seeking advice, you will provide quality customer service and communications in a timely manner.
This is a varied position involving both reactive and proactive support for all aspects of IT equipment and software. As the IT Analyst, you will be tasked with providing support to colleagues that are office based and remote, with potential for occasional onsite visits to customer locations. You will be responsible for supporting IT and communications systems installed at offices and remote customer sites, ensuring their reliability and efficiency for colleagues.
IT Analyst main duties:
* First point of contact for IT support issues
* Responsible for resolving 1st/2nd line IT Service desk tickets to SLA
* Maintain IT infrastructure and information security across all our UK sites
* Administer and manage Windows notebooks and desktops
* Administer and manage iPhones and iPads
* Manage monitoring systems for issues and resolve alerts
* Provide technical support to colleagues for all IT matters, keeping user devices in good working condition and arranging replacements when required
* Maintain IT asset management
* Onboard new colleagues providing IT inductions
* Document processes and procedures, user guides
IT Analyst required skills and experience:
* Graduate or minimum 3 years experience in IT Support / IT Helpdesk environment, in a 1st/2nd line support role
* Good interpersonal and communication skills with a flexible and positive approach to work
* Valid UK driving licence and passport
* Supporting Windows 10/11 and Office 365 applications
* Apple iOS and iPadOS and MDM
* Support and troubleshooting of laptop/desktop hardware and peripheral devices (including printers)
* Experience supporting conferencing solutions such as Cisco Webex and MS Teams
* Knowledge of LAN fundamentals and patching
* Experience with Active Directory and SharePoint
* Experience working within an ISO27001 / ISO9001 environment
* Experience of working in an ITIL based environment
If the above role sounds perfect for you, please click apply. If you want more information on this position, please contact GMP Recruitment directly.
GMP Recruitment are recruiting for this role on behalf of their client and are acting as an Employment Agency.
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