We are seeking an experienced and proactive Claims Handler – Level 2 to join a leading underwriting and claims management team specializing in professional indemnity insurance. This is an exciting opportunity to work within a dynamic environment, managing a diverse portfolio of professional indemnity claims and contributing to a high-performing team. Main Functions Prepare detailed claim reports for complex cases. Establish and update reserve estimates as cases progress. Refer policy points to insurers and collaborate with underwriters when needed. Handle correspondence with insureds, brokers, insurers, and claimants. Assist insured parties with drafting defences and letters when required. Consult with the Claims Director and team members on challenging or high-value claims. Ensure compliance with service standards and delegated authority limits. Negotiate claim settlements within defined authority parameters. Contribute to the team’s profile by preparing articles that promote the claims handling service and support underwriting efforts. Ancillary Functions Achieve target billable hours. Adhere to training plans and maintain continuous professional development. Perform ad hoc duties as requested by Directors. Ensure compliance with regulatory requirements and Treating Customers Fairly (TCF) standards. Qualifications and Experience: Degree-level education with 1-3 years’ experience managing professional indemnity claims. Progress toward ACII or equivalent CII qualification. Prior experience handling UK professional indemnity claims, with a focus on construction or legal risks being advantageous. Familiarity with ECF or similar insurance systems (preferred but not essential). Strong communication skills, both written and verbal. Proficiency in MS Office applications. Enthusiastic and adaptable approach to work, with a commitment to learning and development.