If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application. Client Care Advisor Salary: £22,542.19 per annum Location: Pets'n'Vets - Roundhouse Veterinary Hospital, Pollokshaws Job Type: Permanent, Full-time (Open to Part-time) Hours: 37.5 hours per week Shifts: Rotational Pattern - 4 days over 7 days, Monday to Sunday 8am-10pm, 9 hour shifts. We are currently seeking a Client Care Advisor to join our fantastic team. You will be front of house, welcoming clients and their pets into the practice. The Pets'n'Vets Family part of the Linnaeus Group have practices across the Glasgow area. We have a position primarily based at our Roundhouse Veterinary Hospital in the Pollokshaws, but the successful applicants may also be required to work at any of our other practices. The Roundhouse Hospital provides both a first-class referral service and 1st opinion clinical work. Our receptionists are often the first point of contact when the client calls or arrives at the hospital and our other practices. The receptionists are a friendly face and listening ear when our clients need it most, and valued support for our clinical teams. No previous veterinary receptionist experience necessary as the successful candidates will go through an initial intense training programme Your role and responsibilities Manage and deal with appointment bookings in a professional and efficient manner Support the business with a range of administrative duties Able to work well in a fast-paced environment and still maintain a high level of customer service and completing all tasks to a high standard Maintain the highest professional and ethical standards H andle financial transactions communicate confidently with clients K eep the reception and waiting area tidy Excellent IT skills – Microsoft (Outlook, Word and Excel) Stock Control Benefits Extensive free online Linnaeus CPD program 5 weeks holiday plus bank holidays and Birthday Leave Career progression opportunities Staff discount schemes Life Assurance Enhanced sickness pay Enhanced equal family leave E-car salary sacrifice scheme Employer contribution pension scheme Wellness program including: Employee assistance program Eyecare voucher scheme Free annual Flu jab Cycle to work scheme About Us Our original site was established almost 50 years ago in the Southside of Glasgow. Since then, the unique Pets‘n’Vets ethos and style of veterinary care has infused six more surgeries. At our heart we are a business made up of animal lovers. We are incredibly passionate about what we do, and believe we are a little different to other veterinary practices. We offer the most up to date facilities and treatment, whilst firmly adhering to the values of traditional Glasgow veterinary care. All of our practices are RCVS accredited, including our Roundhouse Hospital which has been accredited with the prestigious RCVS Small Animal Hospital Accreditation. The Pets‘n’Vets Family is a great Glasgow success story; an expanding and progressive network of practices, with a very proud history and strong Glasgow roots. Interested? If you would like to apply for this role, please click ‘Apply’ at the top of the page. Or, for any questions, please contact gergana.prosenikovalinnaeusgroup.co.uk Salary Value: £22,542.19 per annum; We are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? - We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets - We lead on sustainability and collectively drive positive change for people, pets and the planet - We prioritise your mental health and wellbeing – valuing equity, diversity and inclusion - We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership for a stronger future. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. If you would like to apply for this role, please click the ‘Apply’ button or for more information or please reach out directly to our Talent Acquisition team at careerslinnaeusgroup.co.uk