Airtime Billing Manager (On site) Hexwired Recruitment have partnered with a rapidly growing Defence company that provide IT communications to the government and maritime markets. They are now seeking a talented Airtime Billing Manager. As an Airtime Billing Manager, you will be responsible for managing all aspects of the billing cycle, as well as managing the day-to-day activities with other internal and group teams. Key Responsibilities: - Ensure the accuracy of the airtime billing database. - Handle internal and external requests for activating, deactivating, or changing service packages, while informing customers about any applicable early termination fees - Understand and manage airtime processes, ensuring they are executed efficiently and on time - To extract and present analytical reports for billing and activation purposes. Key Requirements: - Experience in airtime billing and provisioning, with a proven history of providing exceptional global customer service. - Familiarity with telecom billing software and related processes. - Proactive in resolving or escalating issues promptly. - Capable of prioritizing tasks, multitasking, and working effectively under tight deadlines - Self-motivated with a desire to learn about the services offered by the organization - Skilled in identifying and investigating discrepancies until they are resolved