About The Role Team IT Operations Working Pattern - Office 4days per week in the Vitality Bournemouth Office with 1 day a week at home.Full time, 35 hours per week. We are happy to discuss flexible working What this role is all about: This role operates as part of the 2nd Line function that provides remote and deskside IT support for Vitality users across the Group, globally. Working across a broad range of technologies and liaising across multiple areas of the business to support Incidents, Problems and Requests through multiple channels while explaining solutions in technical and nontechnical terms. Some technical responsibilities will include resolving a variety of technical hardware, software, application and infrastructure issues, communicating with internal stakeholders, VIPs and external 3rd parties to drive issues to completion where appropriate. Key Actions Install, upgrade, support and troubleshoot for applications, printers, computer hardware and OS, telephony and any other authorised peripheral equipment. Being responsible as a site support engineer but also remote engineer for a substantial corporate user base. Being instrumental in the creation of strong and effective relationships with business users to ensure that service delivery meets their expectations. Attending Service Management meetings to represent and resolve operational escalations and priorities for both locally to the site and the extended business. Ensuring IT assets are managed appropriately across the Vitality group on a desktop, mobile & printing level for the site whilst providing feedback on enhancements to the desktop and wider IT function. Also maintaining build areas to a professional standard and with pride. Develop trends by monitoring and analysing Incidents, Problems and Requests. Working cross-organisation with other IT analysts and engineers to provide prompt and efficient service To accurately record incidents using the relevant logging systems in a timely manner in accordance with agreed SLAs. Escalate issues as appropriate in accordance with published procedures. What do you need to thrive? Confidence to converse and support across the organisation as well as to the Exec level. A strong team player with a focus on the end customer. An understanding or requirements to effectively account and manage IT assets. Ability to work on own initiative and independently when required. Good experience working with O365, SCCM and InTune (MDM). Understanding Network and Storage concepts. Experience and understanding of working with SLAs. Ability to logically troubleshoot and diagnose problems as well as propose new solutions. Good understanding of demands within 2nd Line Support and Service Desk. So, whats in it for you? Bonus Schemes A bonus that regularly rewards you for your performance A pension of up to 12% We will match your contributions up to 6% of your salary Our award-winning Vitality health insurance With its own set of rewards and benefits Life Assurance Four times annual salary These are just some of the many perks that we offer To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities If you are successfulin your application and join us at Vitality, this is our promise to you, w e will: Help you to be the healthiest youve ever been. Create an environment that embraces you as you are and enables you to be your best self. Give you flexibility on how, where and when you work. Help you advance your career by playing you to your strengths. Give you a voice to help our business grow and make Vitality a great place to be. Give you the space to try, fail and learn. Provide a healthy balance of challenge and support. Recognise and reward you with a competitive salary and amazing benefits. Be there for you when you need us. Provide opportunities for you to be a force for good in society. We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy. About The Company We're really excited to announce that we have recently been awarded "Top 10 Best Places To Work" in The Sunday Times Awards 2024 Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place. Weve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives they benefit, our business benefits, and society benefits. Were successful because we attract, develop, and retain the best people and because we care. Plus, you get to join our 1.7 million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out. Diversity & Inclusion At Vitality, were committed to diversity and inclusion because its good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives. Vitalitys approach to sustainability Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. ADZN1_UKTJ