Conference And Event Sales Coordinator - Birmingham
Location: Birmingham, United Kingdom
EU work permit required: Yes
Job Description:
Conference and Events Sales Coordinator - Levy
Salary: £28,957 per annum
Benefits include:
* Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
* Aviva Digicare - Free annual healthcare check
* Exclusive Benefits & Wellbeing site (Perks at Work)
* Entertainment discounts - up to 55% off cinema tickets
* Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
* Travel discounts - Discounts with holiday companies such as TUI and Expedia
* Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
* Meals on duty
* Vodafone discounts
* Pension scheme and Life Assurance
* Employee Assistance Programme
* 23 days + BH's and additional day off for your birthday
* 2 days additional leave, following return from Maternity leave during first year back
* Competitive and supportive family benefits
* Day off for baby's first birthday
* Holiday purchase scheme
* On-going training & development and career pathways
* Professional subscriptions paid
* Financial wellbeing programme and preferred rates on salary finance products
Who We Are: Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.
As our Conference and Events (C&E) Sales Coordinator you will be responsible for positively approaching all sales opportunities to maximise sales and revenue by yielding the business to achieve the venue's sales plan. You will work closely with the Proactive Sales team to build strong relationships with Preferred Partners and Agent Partners to maximise opportunities.
More about the role:
* Responsible for handling enquiries through the central electronic enquiry desk, online 3rd party and emails
* Responsible for handling enquiries for 10 venues across the group
* Provide outstanding customer service through the achievement of set key performance indicators
* Develop client, venue and internal relationships through knowledgeable and effective enquiry handling
* Be inquisitive about forecasts, budgets and pace reporting and build knowledge to help drive overall strategy of the business
* Record accurate information in Delphi, load all enquiries, report any shortcomings in online profiles and property bibles
* Demonstrate exceptional product knowledge - fulfil on site meetings in the venues, growing knowledge of the venues, cascading new developments to colleagues in the Central Team
About you:
* Excellent verbal and communication skills is confident and can make decisions
* Confident and ability to be a team player. Assertive, calm and works well under pressure.
* Ability to multitask, think fast and deliver solutions to customer requirements
* Diplomatic and discreet and can manage customer feedback and confidently manage complaint handling
* A good sense of humour, a self-starter and ability to motivate others
* Motivated by a passion for quality and great service delivery
* A 'can do' attitude & instils this within the wider team
* To be an excellent ambassador for the business
* Experience or knowledge of Delphi and Venue Directory desirable but not essential
At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.
Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.
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