As a Venue and Events Assistant, you will be a confident and friendly host, capable of dealing with clients’ requests and queries, as well as working well with a team and taking instruction from Duty Managers.
You will understand the importance of dealing with our third-party suppliers and partners with respect and understanding, as well as ensuring the clients’ themselves have an overall positive experience at Conway Hall.
You will be an excellent and confident communicator and be prepared to problem solve and think on your feet.
Key Tasks:
* Support Duty Managers in the preparation and delivery of venue hire events
* Set up and pack down furniture and equipment in the events spaces
* Provide Front of House support, including answering the phone, door and accepting deliveries
* Provide a warm welcome to all guests and delegates and take responsibility for their wellbeing while they are on site
* Assist clients with any reasonable requests
* Serve and/or sell retail products as and when required, including preparing refreshments for clients
* Ensure the building and event spaces are kept neat and tidy throughout the day, including conducting toilet and bin checks and cleaning, taking action where appropriate
* Coordinate with suppliers and caterers
General
* Comply with Conway Hall’s policies, such as health and safety, equal opportunities, etc.
* Support the measurement and evaluation of the charitable work of the Society.
* Support the culture of fundraising throughout Conway Hall’s activities and staff.
* Be onsite as and when the role requires and comply with the flexible working policy
* Attend meetings and events when required, including staff meetings.
* Participate actively in the life of the Society and venue.
* Undertake training, as required.
* Any other reasonable duties as required by the Head of Operations.
Skills and Experience Required
Successful applicants will be able to demonstrate the following:
* Excellent organisational skills
* Clear and effective communication skills
* Clear grasp of the English language
* Ability to take initiative and recognise tasks that need to be carried out without instruction
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