Job Description
Job Title: Customer Service Representative
Location: Near Paddock Wood, Kent - free parking on-site and a 3 minute walk from the train station
Employment Type: Full-Time office based
Salary: £27,000
25 days holiday
Company pension scheme after 6 months
We are seeking a talented and motivated Customer Service Administrator to join our client's dynamic team in the distribution industry. If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, this is the perfect opportunity for you!
The office and working environment is bright, modern, and very welcoming. The company is growing and not only are they industry leaders, but they are also recent finalists in industry awards!
These are the daily tasks you will complete within your role here:
1. Provide outstanding customer service support to clients and customers utilizing the company's software and technology.
2. Process orders and ensure accuracy in data entry, updating the company CRM.
3. Respond to inquiries, resolve complaints, and troubleshoot issues efficiently and promptly.
4. Collaborate with various departments to ensure timely delivery and resolution of customer requests.
5. Assist in identifying and implementing process improvements to enhance customer experience.
6. Provide periodic reports to management on customer service metrics.
Does this sound like you?
1. Previous experience in a customer service or administration role.
2. Excellent communication skills, with the ability to build rapport with customers.
3. Strong attention to detail and organizational skills.
4. Proficient in MS Office Suite and data entry.
5. Ability to prioritize tasks and meet deadlines in a fast-paced environment.
6. Problem-solving skills and a positive attitude.
7. Knowledge of the distribution industry is a plus but not essential.
Why Join This Employer's Team?
1. Be part of a dynamic and supportive team that values collaboration and continuous learning.
2. Enjoy a competitive salary of £27,000 per annum.
3. Full-time permanent position with opportunities for growth and advancement.
4. Work in a vibrant and inclusive work environment.
5. Comprehensive benefits package, including health insurance and retirement plans.
6. Take pride in representing a respected and successful distribution company.
7. Engage with diverse customers and build valuable relationships.
If you are a self-motivated individual with a passion for delivering exceptional customer service, we want to hear from you! Don't miss out on this exciting opportunity to join our client's team and take your career to the next level. Apply now and let your skills shine!
Please note that only successful candidates will be contacted. Thank you for your interest in joining our client's team.
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