Join NHS Business Services Authority (NHSBSA) in a transformative leadership role, playing a pivotal part in the delivery of the Future NHS Workforce Solution (FWS). FWS will build upon the success of the Electronic Staff Record (ESR), which is the HR and payroll system for the NHS. ESR processes £55 billion in payments each year to NHS colleagues, which is 7% of the UK's workforce. You'll oversee a team dedicated to supporting NHS organisations across multiple Integrated Care Boards (ICBs) or in Wales. Your role will be to ensure that these organisations are prepared for the digital transformation. This is not just about implementing a new system - it's about enabling the NHS workforce to thrive in a modern, digital environment, supporting long-term organisational change. There are 10 regional roles and 2 national roles. Please be aware that all roles require travel across all NHS regions where required.
What do we offer?
• Hybrid working - offering flexibility to work predominantly from home with the opportunity to be office based should you prefer, or if business needs require it.
• 27 days leave (increasing with length of service) plus 8 bank holidays.
• Opportunities for development.
• Active wellbeing and inclusion networks.
• Excellent pension.
• Various salary sacrifice schemes.
• Employee Assistance programme, offering free 24/7 support for you and your loved ones.
Main duties of the job
We are looking for someone with a deep understanding of workforce systems and experience in service delivery and optimisation within complex organisations. You should have the ability to lead teams, influence stakeholders at all levels, and manage large-scale projects. Excellent communication and data analysis skills, combined with a strategic mindset, will be essential in this role.
Accountabilities include:
* Lead the optimisation of the current workforce solution across a range of NHS user organisations.
* Lead the annual assessments of the workforce solution, identifying opportunities for optimisation that align with strategic workforce objectives.
* Maintain an in-depth technical and functional understanding of the current workforce solution (ESR) to effectively influence senior stakeholders and ensure the full benefits of optimisation are realised.
* Assist the Senior Implementation Leads in building and developing the Readiness and Implementation team, setting clear strategic goals and ensuring the team has the necessary resources, framework, and operational procedures to support user organisations effectively.
* Play an instrumental role in delivering comprehensive support for organisations and support them in their efforts to overcome barriers and secure senior leadership buy-in.
* Work alongside the Senior Implementation Lead to develop frameworks that assess the readiness of user organisations to optimise the current solution and successfully implement the future one.
About us
Here at the NHS Business Services Authority (NHSBSA), what we do matters. We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives.
As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.
Job responsibilities
In this role, you are accountable for:
Operational Service Delivery & Optimisation
1. Responsible for the optimisation of the current workforce solution across the allocated sub-set of user organisations in maximising capabilities and achieving business goals.
2. Provide leadership in the planning and successful execution of annual assessments of the current workforce solution with user organisations to encourage user organisations to identify areas where optimisation can support their strategic workforce objectives and provide enhanced project support for user organisations ongoing optimisation initiatives.
3. Maintain a detailed technical and functional knowledge of the current workforce solution in order to influence senior stakeholders within user organisations in order to maximise the benefits offered through greater optimisation.
Establishment and management of the Readiness and Implementation Team
1. Supporting the Senior Implementation Leads in the creation and development of the Readiness and Implementation team. Support the setting of strategic goals and be responsible for the resourcing, framework development, and operational procedures that will allow the function to provide comprehensive readiness and implementation support for user organisations.
Data Insight & Reporting
1. Accountable for the data quality and insight collection for the current workforce solution and user organisation readiness for the future solution.
2. Support the development of sustainable reporting frameworks/systems that captures detailed and repeatable intelligence on both User Organisations state of readiness to implement the future solution and the various HR, Payroll and IT systems currently in place over a five-year period.
Stakeholder Relationship Management
1. Build and manage relationships with the future supplier and within NHS regions, including ICBs/ICSs and user organisations up to the most senior leadership level and wider stakeholders to foster engagement and collaboration on both the current workforce solution optimisation and the future solutions design and rollout.
2. Influence commitment from user organisations to fulfil their roles in preparing for and implementing the new solution.
3. Imparting difficult to understand, technical and solution related information to senior stakeholders as required.
4. Supporting organisations in their efforts to optimise the current workforce solution and the roll out of the future solution.
Developing the capabilities of the User Organisations
1. Support the Senior Implementation Lead in the development of frameworks that will assess the change management, and wider capabilities needed for a user organisation to both optimise the current workforce solution and to successfully implement the future solution.
2. Working with the future supplier teams to develop and roll out the materials, skills and/or products that will support user organisations.
Leadership, Governance, and Continuous Improvement
1. Provide leadership that aligns operational goals with broader programme objectives, reporting, establishing governance standards and ways of working that support both the current and future solutions. Escalating of any opportunities and threats in a timely fashion and providing solutions to mitigate any risk.
2. Actively seek feedback and promote adaptability to continually refine processes, ensuring alignment with both user organisation needs and evolving system requirements.
Team Leadership and Line Management
1. Provide leadership and line management for their implementation team, fostering a collaborative and supportive environment.
2. Set clear goals, monitor performance, and provide coaching and development opportunities to ensure team members are equipped to meet both current and future demands.
Ways of working
1. Work at all times collaboratively with all members of the Implementation team, the wider NHSBSA programme team and NHSBSA teams.
2. Maintaining an understanding of NHS terms and conditions of service and NHS workforce strategies and initiatives and a clear understanding of how NHS organisations work.
In addition to the above accountabilities, as post holder you are expected to:
1. Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager.
2. Demonstrate NHSBSA values and core capabilities in all aspects of your work.
3. Encourage an environment where your own and colleagues safety and well-being is promoted.
4. Contribute to a culture which values diversity and inclusion.
Applications will be reviewed regularly and we may take the decision to close the advert early at any point up until the closing date, if we receive a high number of suitable applications.
If you're interested in this role, its important that you get your application in early to avoid missing this fantastic opportunity.
The roles will be appointed on a permanent basis and are being recruited to support a specific workstream within the FWS programme, which is scheduled to run until 2030.
Interview will be held in person, WC 12th May. Details to follow for those shortlisted.
Person Specification
Qualifications
* Degree in relevant Discipline (eg. Public Sector Management).
* Project Management Qualification - PRINCE2 Practitioner or equivalent.
* Master's degree or Postgraduate professional qualification (eg MCIPD)
* Leadership qualification level 4 or above.
* Certification in Data Analytics or Data Management (e.g., Certified Analytics Professional).
Personal Qualities, Knowledge and Skills
* Leadership and Team Management: Strong leadership abilities to manage and mentor a team, ensuring they are aligned with both current system optimisation and the readiness and implementation goals for the future solution.
* Project and Programme Management: Strong skills in operational and programme management, project planning, and implementation, including creating frameworks, readiness assessments, delivery plans and monitoring progress.
* Stakeholder Engagement and Relationship-Building: Proven skills in building relationships and engaging stakeholders at senior executive leadership levels to foster collaboration and ensure shared goals are met.
* Data Analysis and Insight: Expertise in data collection, data quality, and analysis to inform readiness assessment and implementation planning.
* Change Management: Expertise in change management principles and methods, in order to be able to work effectively with the future supplier and influence User Organisations to drive their organisational change journeys, manage resistance, and deliver skill development.
* Communication and Influence: Excellent and adaptable communication skills with the ability to inspire and influence and secure buy-in from senior stakeholders and manage cross-functional relationships.
* Knowledge of Workforce Solutions/ERP Systems: Familiarity with workforce management, HR, or ERP system environments and an understanding of common challenges and best practices in system transition.
* Ability to operate in a complex, dynamic and challenging environment.
* Ability to analyse and plan for emerging changes in the NHS landscape and adapt regional plans to ensure that the different organisation types that make up the NHS are supported in their readiness activities.
* Understanding of continuous improvement and change management methodologies, such as PROSCI, Lean or Six Sigma, to support ongoing optimisation efforts.
Experience
* Demonstrated experience in a leadership role within an operational service delivery, programme management, or change management setting, ideally in technology or workforce solutions.
* Proven track record in managing system implementations and leading teams through significant transitions.
* Experience in stakeholder management and relationship-building at a senior executive level, with a focus on strategic engagement and collaboration.
* Experience with data insight and reporting to support decision-making and inform readiness and implementation strategies.
* Prior experience in supporting the establishment of a new function or programme area within an organisation.
* Experience in an HR, workforce management, or Enterprise Resource Planning/Human Capital Management systems environment.
* Experience working in the NHS or public sector.
* Familiarity with continuous improvement and change management methodologies (e.g., PROSCI Lean, Six Sigma).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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