IT Systems & Support Engineer II
Here at Evotec we are currently recruiting for an experienced IT Systems & Support Engineer, assisting our Lab & Systems Supervisor in providing IT support & operational services.
Role: IT Systems & Support Engineer II
Role Type: Permanent
Hours: Full time, 40 hours per week, Monday - Friday
Salary: Competitive salary and benefits package plus annual bonus opportunity
Location: Milton Park, Abingdon, Oxfordshire
Principle Responsibilities
* In depth investigation of advanced technical problems with IT Lab hardware and software.
* Deployment of software to IT Lab hardware.
* Complete understanding of and administering the backup and restore processes for IT Lab hardware and software.
* Collaborating with external Engineers visiting the site (e.g. providing them technical assistance, site inductions, etc).
* In depth knowledge of administering Active Directory for IT Lab hardware, software and users.
* In depth knowledge of Entra ID for IT Lab hardware, software and users.
* Understanding and adhering to the relevant aspects of Company and the Lab procedures (e.g. SOX Controls, Health and Safety policy, GxP, ISO27001).
* Working with Lab managers across the departments on site.
* In depth knowledge of Anti-Virus administration for IT Lab hardware and software.
General Responsibilities:
* Assisting the Lab & Systems Supervisor in providing support and operational services.
* Day-to-day management of the service desk, including the triage of help desk tickets as they pertain to Lab requests or incidents.
* 2nd line investigation of assigned help desk tickets as they pertain to Lab requests or incidents.
* Working independently on projects assigned by the Lab & Systems Supervisor or Team Leader.
* Working collaboratively with other Evotec teams to investigate issues with IT Lab hardware and software (e.g. Cyber Security, Local/Global Service Desk, System Admins).
* Writing and maintaining documentation for all IT Lab hardware and software.
* Keeping records of previous issues, along with the solutions, to create a knowledge base.
* Performing regular, required operational checks and where necessary documenting the checks made.
* Perform regular audits of Lab IT hardware and software to ensure that the Labs can continue to run efficiently and continuously.
* Completing training modules assigned by the Lab & Systems Supervisor and discussing further training options to increase personal knowledge base.
* Expected to follow processes and procedures in the form of Technical How To documents.
* Strict adherence to the Company’s IT Security policies and procedures.
* To undertake the duties outlined above and other duties as directed by Lab & Systems Supervisor and from time to time carry out any additional tasks as may be required to support the business.
Experience:
* Practical working knowledge of software, hardware, and mobile devices.
* Experience working with Windows OS.
* Excellent problem-solving skills.
* Excellent communication skills.
* Providing step-by-step technical help, both written and verbal.
* Demonstrable experience working in corporate / laboratory environment.
We offer a competitive salary and benefits package
* Pension on completion of your 3-month probationary period. Contributions start at 6% employee and employer, Evotec will match up to 7.5%.
* 25 days holiday plus bank holidays and additional length of service days awarded on the anniversary, up to a maximum of 30 days.
* Private health insurance with BUPA for the employees and their partner/family under the company scheme.
* Private dental cover, after 3 months service.
* Life assurance at 4x your annual base salary.
* Well being support 24/7 and counselling services.
* Permanent health insurance providing 75% of base salary after the qualifying period.
* Eligibility to participate in the Company Bonus Scheme. This is a discretionary benefit.
* Excellent career progression opportunities within the company; we have an excellent training and support and continuing professional development opportunities.
* Cycle to work scheme.
* Refer a friend scheme, team and annual events, recognition awards and many more!
Onsite Facilities
* Onsite parking.
* Subsidised canteen.
* Good public transport links with the shuttle bus service.
Interested?
Apply NOW – please upload your up-to-date CV and covering letter to Workday via our website, careers page.
FR : Dans le cadre de sa politique Diversité, Evotec étudie, à compétences égales, toutes les candidatures dont celles des personnes en situation de handicap.
ENG : In the frame of our Diversity policy, Evotec considers, with equal competences, all applications including people with disabilities.
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