UX Designer
Hybrid - Sheffield - 3 days on site
Salary - £45,000 to £55,000
About the Role
We're looking for a well-rounded UX Designer to join our Technology team. Reporting to our Delivery Manager, you’ll be working with our Product Managers to understand customer needs and through observation, research, iterative prototyping, and how we can achieve our business goals.
You’ll get to explore real-world customer problems and help our Technology team implement creative, innovative solutions across web and desktop software projects.
About us
We are Vivedia, the UK’s market leader in audio-visual services for ‘once-in-a-lifetime events’ (weddings, funerals, citizenship ceremonies). We don’t simply follow the market; we’re innovators and disruptors. Your work will have a positive impact on thousands of people daily and millions of people each year. We have a head office in Sheffield and a satellite office in London, but our customers are spread across the UK.
We’re not fans of all that corporate jargon you might hear from other businesses. We’re down-to-earth, human, and passionate about putting our customers first (all companies say that, but we do it).
Our friendly team of 170 are our most important customers. We care about having a positive, friendly, and engaging workplace, which is the key to delivering great customer service. People love working here, and we have the independent survey results to prove it - we’re officially one of the ‘Best Companies’ in the UK to work for! It might be because of the flexibility we offer regarding how and where we work, the genuinely fun and supportive environment we’ve built in our dog-friendly offices or the great service we deliver that gives them all such a buzz. We want you to bring your buzz to us too.
This is a business that is doing well, but it goes beyond that; it’s about making sure things go right, first time, every time. This passion is driven from the top down by James, our MD (who hates titles and is simply ‘James’) and the leadership team who ensure that brilliant customer service is at the heart of everything we do. When you meet us, you’ll see what we mean.
It’s important that we are the right fit for each other, so we’ll share as much as you want to know about us while we get to know you, too.
Key Responsibilities
* Collaborating with Development Manager and Product Owners to define and implement innovative solutions for product direction, visuals, and user experience.
* Conducting user research and evaluating user feedback to understand user needs.
* Tracking and analysing user activity, journeys and data patterns alongside our Data Analyst to help make informed suggestions.
* Designing and delivering wireframes, shaping user stories, user journeys, and low-fidelity mock-ups, high-fidelity designs.
* Prototyping design concepts in Figma and iteratively validating them with users to refine and improve the solutions.
* Working with Developers and Testers to ensure designs and flows are implemented as intended
* Identifying quick wins as well as ideating and defining long-term solutions that align with the company's business goals.
* Collaborating with other team members and stakeholders to effectively communicate interaction and design ideas and integrate them into the product.
Required Experience
* Ability to work onsite 3 days per week on site at our Sheffield office.
* Proven UX design experience with a strong portfolio including web application UX.
* Proficiency in visual design and wireframing tools such as Figma or similar.
* Experience in conducting user research and observation or usability testing, turning the output into data that can drive product design decisions.
* Strong problem-solving skills with a creative yet pragmatic approach.
* Able to outline UI guidelines, themes and build UI toolkits for desktop and responsible/mobile.
* Experience carrying out user-interviews and identifying user pain-points.
* Excellent communication and collaboration skills.
* Experience working with development teams to get designs into production and reviewing user uptake
* Experience with customer analytics and data-driven design
* Proficiency in accessibility and inclusive design principles, with experience designing for diverse user groups and complying with WCAG guidelines.
* Experience with A/B testing, Google Optimise
* Experience with Google Analytics, Tag Manager, CrazEgg, MouseFlow, Hotjar or similar
* Full UK driving license
* Have a view on whether a hotdog is a sandwich…
Personal Traits
* Good Communicator: Ability to convey complex ideas clearly and effectively to diverse audiences.
* Attention to Detail: Meticulous in planning, execution, and quality assurance.
* Collaborative: Confident to facilitate workshops, take feedback form stakeholders, run customer feedback groups and inspire developers to build create products.
* Adaptable: Ability to work across a range of software projects and products without losing focus on the user experience and business goals.
We offer a range of benefits including....
💰 Competitive Salary
📈 Performance Bonuses
🏠 Hybrid/Remote Work Options
⏳ Flexible Working Hours
🚀 Career Growth Opportunities
🎓 Learning & Development
🏝 Generous Paid Time Off
🍼 Parental Leave
💻 Tech & Equipment Provided
🍽 Free Tea, Coffee & Fruit
🎉 Company Events & Team Building