Perm 37 hours a week 9am – 5:30pm Monday to Thursday. 9am – 5pm Friday
Company Overview:
Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £113m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 85 for January 2025. Underlying its services is FluidOne’s national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 520 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023 and in the top 25 Technology companies to work for in the UK.
FluidOne supports the needs of 2400 customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. Addressing the needs of SME, mid-market and Enterprise, FluidOne consults with its customers to design solutions that complement their in-house IT structures. FluidOne takes complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are.
Led by CEO Russell Horton, co-founder Chris Rogers (who started the business in 2006), CFO Graham Dickie - the management team is backed by Livingbridge to support their ambitious long-term strategy.
Role Overview:
We are looking for an enthusiastic Managed Services Account Manager with a keen interest, understanding and passion for technology, to help us manage and develop our customer portfolio, both by generating appointments with new prospects, supporting with commercial proposals to existing customers and working with our commercial team to respond to inbound or other lead generation activities. The person must be professional and friendly, plus have the confidence to represent FluidOne and the quality service we provide.
Responsibilities:
1. Managing a portfolio of clients and creating a trusted relationship with them.
2. Organisation and tracking client review meetings, creating & managing client IT roadmaps & risk registers.
3. Attending client review meetings and articulating IT Strategy into easy-to-understand language and carrying out presentations to key decision makers within the Client Business.
4. Working with our in-house Solution Architects and Technical Account Managers in understanding technical and business requirements and turning them into deliverable IT projects.
5. Working with the Technical teams to spec out and quote project work.
6. Project Management, resource scheduling, stakeholder relationship management and client communications during new installations/projects.
7. Tracking open action lists, and ensuring actions are completed on time and to a high quality, working closely with the Technical Support teams.
8. Preparing and issuing proposals, quotes and invoices; prompt delivery of monthly client reports.
9. Working alongside Project Support to track software and hardware renewals across an assigned portfolio of existing clients.
10. Helping clients understand new technology solutions and how to protect them.
11. Preparing for, organising, and undertaking Discovery Audits for new/potential clients.
12. Organising and chairing New Client On-Boarding Planning and Review meetings.
Requirements:
1. Excellent communication skills including proficiency in English.
2. Proven track record in the IT industry working for a reseller – Basic Technical Knowledge of IT Systems and Networks - Preferable but not essential.
3. Good IT skills, use of Windows Office, CRM Systems such as Sales Force.
4. Excellent people, communication and presentation skills.
5. Flexibility and good work ethic, as well as a team player.
6. A friendly and outgoing personality.
7. A professional appearance with good time keeping.
8. Hybrid working – 3 days in the Camberley Office – 2 Days WFH.
9. Driving Licence.
Benefits after probationary period:
1. Employee Assistance programme (EAP).
2. Life assurance (3 x salary).
3. Sodexo Discount Platform.
4. Pension contribution- 5% company contribution.
5. Generous Holiday Entitlement.
6. One day off for Birthday.
7. Half price internet connectivity.
8. Department incentives.
How To Apply:
Send CV with covering letter to recruitment@fluidone.com with the job title as the subject field.
FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.
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