Position description: We are looking for a smart, dynamic Customer Service Assistant to assist with all aspects of Wyse London customer service. Your ability to support our customer service team and coordinate across departments will be essential to the role. This position is for Monday, Wednesday (office based) and Friday (Working from home) _________________________________________________________________________________ Key responsibilities: Responsible for all aspects of Wyse London customer service. Handle all calls, emails and social media messages on a daily basis and ensure adequate cover is provided during any absence. Supporting our customer service team and developing excellent communication with all departments including warehouse/ fulfilment centre. Handling administrative duties. Processing returns and exchanges in line with company policies. Daily communication on warehouse queries, packaging management and postage/courier issues. _________________________________________________________________________________ Knowledge/ Skills: Exceptional customer service and communication skills – both written and verbal. Collaborative, with strong interpersonal skills and team -orientation. Computer literate (Excel and MS Office). Excellent organisational, administrative and problem-solving skills. Ability to work under pressure, occasionally to tight timelines and approach work with dynamism and initiative. The ability to multi-task, prioritise and manage time. Resilient and adaptable. Previous customer service skills are essential, preferably from either a retail environment or in a customer service role. A passion for people with the ability to build instant rapport with a warm approach Positive, proactive and with a can-do mindset Preferred: Experience in fashion retail Good IT skills, experience with Ecommerce websites.