Life on the team
As a SC Cleared First Line Analyst at Computacenter you will work 5 days a week in our Derby office supporting one of our largest customers in the UK. You will work 37.5 hours per week between the hours of 7am – 7pm.
What you’ll do
* Managing inbound/outbound customer contacts either remotely or at customer site through a variety of channels
* Ticket creation and management to ensure customer compliance
* Performing technical activities and resolving issues at first point of contact where applicable
* Evaluate escalations and action appropriately to ensure customer demands are met
* Provide customer service to internal and external customers to ensure consistent experience
* Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation
* Ability to identify improvement ideas with Team Leaders to take further actions
* Collaboration and professional communication (client and internal)
What you’ll need
* Security Cleared – must hold current Security Clearance to be eligible for the role
* Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role
* Good interpersonal skills, basic literacy, and numeracy skills to support in customers language
* Strong communication skills with a proactive approach to solutions
* At least 18 months experience of working on a service desk / call centre
* Customer Service experience is essential at this level
* Ability to perform ticket analysis and report on trends
* Ability to handle excel, ppt at a basic level
* Ability to use, create and review knowledge articles