Join Our Dynamic Manheim Vehicle Services Team Are you ready to be part of an evolving business that supports customer de-fleet, multiple remarketing channels, and a complete range of vehicle preparation services? At Manheim Vehicle Services, part of Cox Automotive Europe, we pride ourselves on being agile and responsive, managing a variety of customer requirements with excellence. About Us: Our department carries out initial cosmetic inspections to meet contractual standards, follows each vehicle through authorisation processes, and ensures quality control until the vehicle is ready for sale. We coordinate and deliver customer-defined requirements, ensuring operational and customer service excellence at all times. Your Role: As a team member, you will: Provide exceptional service to our knowledgeable customers. Print and process estimates on our in-house system, CAMS. Explain technical issues related to vehicle refurbishment and upgrade work as needed. Guide customers through vehicle inspections and understand quoted estimates. Key Responsibilities: Understand and explain contract standards. Develop professional and enjoyable relationships with team members. Monitor vehicle authorizations and upgrades, pushing overdue items through the process. Build strong relationships with customers. Efficiently and accurately process estimates and upgrades. Respond to customer requests for additional information, such as extra images. What We’re Looking For: Strong customer service skills. Experience working within rigid regulations and procedures. Exceptional attention to detail. Excellent interpersonal and communication skills, both verbal and written. Proficiency in Microsoft Excel. Ability to learn and adapt to our in-house system. Initiative and flexibility to react quickly and effectively to changes. Team player with strong time management and organizational skills. Ability to work under pressure and prioritize workload. Customer-facing skills to build lasting relationships. Why Join Us? Be part of a team that values professionalism, adaptability, and customer satisfaction. If you’re ready to take on a dynamic role and contribute to our success, apply now and help us drive excellence in vehicle services Apply Today ??? STRICTLY NO AGENCIES PLEASE We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL. We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's. INDOR