Head of Credit Control | £65,000 - £75,000 | Preston + Hybrid | Exciting transitional period | Excellent CFO and leadership teamAxon Moore are working alongside a long-standing client as they recruit an experienced Head of Credit Control to their Senior Leadership Team to oversee debt recovery strategies and collections operations. Reporting directly to the CFO, the position commands a strategic mindset, exceptional leadership capabilities, and a strong understanding of credit and collections processes.Key Roles and Responsibilities:
1. Responsible for the day-to-day performance and running of the collection team (strategy, execution and processes)
2. Design and implement processes to mitigate losses whilst delivering fair and appropriate customer outcomes
3. Work closely with finance and billing teams to forecast and agree billing and collections targets for billing runs and collections
4. Manage relationships with external partners and internal legal teams to progress aged debt
5. Comply with regulatory requirements, ensuring the necessary documentation detailing strategies, policies and processes is maintained and updated
6. Ensure conduct risks are identified and mitigated through the strategies and processes adopted, including the management of vulnerable customers
7. To ensure compliance and delivery of all SLA’s and performance standards, addressing issues and escalating where necessary
8. Analy...