This job is with BBC, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Package Description Job Reference: 21460 Band: C Salary: Up to £44,100 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights. Contract type : 6 month Fixed Term Contract / Attachment Location: Office Base is London, White City. Site working is required. Please note: This role requires shift working including nights and weekends operating 24/7, 365 days per year. Night payment is applied. We're happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage. Excellent career progression - the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation. Unrivalled training and development opportunities - our in-house Academy hosts a wide range of internal and external courses and certification. Benefits - We offer a negotiable salary package, a flexible 35-hour working week for work-life balance and 25 days annual leave with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care and gym. You can find out more about working at the BBC by selecting this link to our candidate pack. If you need to discuss adjustments or access requirements for the interview process please contact the reasonable.adjustmentsbbc.co.uk. For any general queries, please contact: bbchrbbc.co.uk. Job Introduction One of the purposes of CCM (Centralised Coding & Multiplexing) is to encode linear services for onward distribution, taking baseband signals from Playout, and converting them for use on various television, radio and online platforms for use around both the UK and the rest of the world. We maintain high availability of output to keep services running 24/7, and the working day involves maintaining and monitoring live systems as well as learning about new technology and processes to help keep the BBC on-air. We will also soon be taking on 3rd line support for all of the fabric on the BBC's Arista network, which is a multi-tenanted media and enterprise network. Main Responsibilities The role works as part of a shift-working team providing 24 hour operational support, incident management and stakeholder communication for a range of BBC platforms and services. • To be part of a team working on a 24/7/365 shift pattern to provide operational support for BBC internal applications, hosted across both AWS and on-prem environments. • Use a diverse range of monitoring and diagnostic tools to identify and diagnose complex service impacting issues across a range of technologies and platforms. • Manage incidents from tasks to major incidents, whilst fixing or liaising with product teams to resolve issues adhering to SLAs. • Accurately log incidents and document investigation actions in line with ITIL and operational best practices. • Carry out complex stakeholder management to explain information to technical and non-technical audiences. This includes communications to large, diverse audiences following incidents and acting as the point of contact for operational management. • Thoroughly handover information across shift changes. • Contribute to efficiency and technical improvements of the operations team including documentation, process, and OPs Dev. Are the right candidate? • Experience of 1st and 2nd line operations within a professional environment. • Experience of DVB broadcasting • Operational experience of incident prioritisation according to service impact. • Knowledge of IP networking, and CDNs. • Experience with on-prem infrastructure, particularly VMware. • Familiarity with using a range of diagnostic and monitoring tools. • Experience of logging and managing incidents in an operational environment in line with ITIL best practice. • Experience of complex stakeholder management of both internal and external partners with wide ranging levels of seniority and technical understanding. • Able to independently and intuitively problem solve in time critical situations. • Operational experience across cloud platforms, particularly AWS. • Operational command line experience of Linux advantageous. About the BBC The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk. We don't focus simply on what we do - we also care how we do it. Our values and the way we behave are important to us. Please make sure you've read about our values and behaviours here. Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential. We want to attract the broadest range of talented people to be part of the BBC - whether that's to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise. To find out more about Diversity and Inclusion at the BBC, please click here. LI-DNI