24/04/2025/in, ,, ,, ,, ,, /by
Service Advisor
Renault Truck Commercials’ prestigious Felixstowe Dealership is looking for an excellent Dealership experienced Service Advisor to provide a service to customers that will promote the profitable sale of Workshop Services and Products.
Working 42.5 hours Mon-Fri per week plus every other Saturday morning
Paying to £36,000 basic (dependent on truck dealership experience) plus monthly bonus giving an OTE of £38,400
Overview:
An exciting opportunity has arisen for a CSR to work alongside our experienced team front of house. This role requires you to handle all aspects of our service to Customers, which includes bookings, call backs, updates and how our systems work. This will require good communication and liaison skills, an organised disposition and a good memory as this is a fast-paced environment. You will be joining the global brand of Renault Trucks, part of the Volvo Group.
Overview of the role:
1. To be the first line contact for customers. To identify service parts requirements and assist in preparing the necessary depot actions to meet those customer requirements.
2. To carry out the Service Department’s invoicing and administration systems efficiently.
3. To greet customers in a courteous manner, interpret their requirements and complete the necessary paperwork to enable work to be undertaken.
4. To inform customers of completion times and payment methods.
5. To contact customers to inform them of any additional work required and issue accurate quotations to gain the necessary authority to complete the work.
6. To ensure all customer complaints are courteously and efficiently handled and processed.
7. To assist in the management and arrangement of customer vehicle workshop bookings for inspections, servicing and repairs.
Key Skills / Competencies:
8. Previous HGV dealership experience preferred
9. Good communication skills, both written and oral.
10. Excellent IT knowledge, although training will be given on our in-house systems
Why work for us:
Benefits:
11. 25 days holiday and rising with service
12. Matched Contributory Pension Scheme to 5%
13. Cash Back Health Scheme
14. Employee discounts across Retailers, Services, Cinema’s
Renault Truck Commercials is an Equal Opportunity Employer