About the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team The team of Account Managers manage a book of high volume (low value) accounts, and sell our product/solutions remotely, through digital channels (calls, email, video conferencing). About the Role The role involves ensuring customer success and supporting growth beyond planned targets within the assigned territory. Key responsibilities include retaining and renewing existing business, developing relationships, identifying training needs, and spotting up-sell and cross-sell opportunities to refer to the regional sales representative. Additionally, the position focuses on optimising clients' utilisation of our products and services. Responsibilities Delivering exceptional relationship management and client support Nurturing the assigned book of business and identify growth opportunities where applicable Meeting assigned targets for sales renewals Creating and maintain accurate records of training provided to clients Identifying client training requirements Ensuring that decision makers receive quarterly touchpoints Updating all opportunities in CRM on a weekly basis and pipeline growth to support growth objectives. Ensuring that end users are effectively on boarded within 3 months of subscription Requirements Have excellent communication and interpersonal skills to effectively engage with customers Be proactive and empathetic in addressing customer concerns and resolving issues Possess excellent analytical and problem-solving abilities to identify trends and opportunities Be adaptable and able to collaborate effectively with cross-functional teams Be results-driven with a focus on delivering exceptional customer satisfaction and driving revenue growth Be detail-oriented and capable of managing multiple tasks and priorities effectively Be proficient in using customer relationship management (CRM) software and other relevant tools Learn more about the LexisNexis Risk team and how we work here At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK. Please read our Candidate Privacy Policy .