Summary
Manpower is seeking to recruit a Claims Handler to manage effectively a caseload of claims ensuring that company policy, procedure and regulatory requirements are adhered to at all times.
Key Responsibilities
Deliver all specific objectives as assigned upon appointment. Effectively handle all claims which are part of the job holders file allocation in accordance with group SLAs. Gather and process information, as directed, to support the effective assessment of more complex cases. Handle a portfolio of recovery files. Adhere to the company Insurance Complaint Management process. Perform any other duties assigned by Senior Management or the Core team.
Key Accountabilities
Deliver a customer centric claims proposition that will enhance the Insurance brand/reputation. Refer claims, which fall outside of personal authority levels to appropriate referral point. Maintain and develop personal knowledge and skills through continued professional development as well as ongoing at desk training, ensuring that this is recorded in line with Training and Competency requirements. Provide excellent customer service
Benefits:
Performance Bonus
Life Insurance
International Health Insurance
Hybrid Working
Summer Hours
Yearly Eye Screening
Parking (Eligible after 6 months probation)
Discount on insurance policies
Payment of membership fees for professional institutes (CII)
Sponsorship on training related to the line of work
Generous education incentives and awards for continuous professional and personal growth in the role
Person specification:
Strong interpersonal and customer service skills
Great time management and organisation
An interest to develop in insurance / claims
Attention to detail
Previous experience in a similar role
Adress: