Job summary To provide business support to the Directorate, to manage the day to day running of the administrative staff and to prioritise own workload. To provide the day to day operational lead with regards to ongoing delivery of Referral to Treatment, 26 and 36 week pathways, monitoring and reporting activity and waiting list information (capacity and demand) on a weekly basis, reviewing and validating data to ensure its accuracy. To record and monitor administrative and clinical staff sickness, annual and study leave, to ensure adequate cover at all levels to maintain clinical activity. To provide direct day-to-day operational support in the delivery of all waiting list targets. Ensuring effective day to day operational management in accordance with best practice. To support the development of patient focused pathway with key emphasis on improved patient experience. Ordering via Oracle, as required, obtaining quotes and receipting orders once received. Main duties of the job To be responsible for the recruitment of new administration staff, to include induction, appropriate and relevant training. To undertake performance reviews, which have an impact on Gateways. To investigate incidents and to ensure lessons learned are identified, ensure mechanisms are put in place to prevent recurrence. To be first line contact for both administration and clinical staff, including Consultants and their Teams. Responsible for implementing HR policies, in relation to the reporting and managing of sickness absence. Conducting Back to Work interviews and referrals to other Allied Health professionals if required. Meeting with HR monthly to discuss individual cases. About us Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf. We live by our core values: We listen, learn and improve We treat everyone with respect We all work together as one team We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve. Date posted 07 November 2024 Pay scheme Agenda for change Band Band 5 Salary £30,420 to £37,030 a year per annum Contract Permanent Working pattern Full-time Reference number 110-AC445-1124 Job locations Princess Of Wales Hospital Coity Road Bridgend CF31 3LY Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Person Specification Qualifications and/or Knowledge Essential Educated to degree level or relevant equivalent experience of managing staff within an organisation, particularly in the NHS. Desirable Knowledge of the NHS policies and procedures. Experience Essential Experience of working with people at all different levels within an organisation particularly the NHS. Desirable Development and implementation of policies and procedures Aptitude and Abilities Essential Excellent communication skills. Able to think laterally, prioritise effectively. Have ability to analyse and make complex judgements. Planning, organisation and management. Values Essential Ability to communicate effectively in written and oral form with staff and patients. Person Specification Qualifications and/or Knowledge Essential Educated to degree level or relevant equivalent experience of managing staff within an organisation, particularly in the NHS. Desirable Knowledge of the NHS policies and procedures. Experience Essential Experience of working with people at all different levels within an organisation particularly the NHS. Desirable Development and implementation of policies and procedures Aptitude and Abilities Essential Excellent communication skills. Able to think laterally, prioritise effectively. Have ability to analyse and make complex judgements. Planning, organisation and management. Values Essential Ability to communicate effectively in written and oral form with staff and patients. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Cwm Taf Morgannwg University Health Board Address Princess Of Wales Hospital Coity Road Bridgend CF31 3LY Employer's website https://joinctm.wales/ (Opens in a new tab)