Job type: Permanent, full-time We are currently seeking a 1st Line Support Engineer to join the IT team in our Southampton office. This role would be a full time position and an office based role. JOB PURPOSE: Developing and delivering customer focused, cost effective Information communication and technology services as well as supporting & maintaining throughout their lifecycle. Desktop support to the resolution of complex software issues in line with ITIL and internal processes; including change management. Monitoring and managing the IT Infrastructure; troubleshoot, resolve or escalate incidents as necessary. Maintaining effective service delivery standards and customer feedback for all Information Communication Technologies. KEY RESPONSIBILITIES: • Installation, configuration and maintenance of laptops and desktops. • Configuration and setup of company mobile phones. • Providing responsive and professional support for Partners, fee earners, administrative and other legal staff. • Investigation, resolution and/or escalation of outstanding incidents in line with Lester Aldridge SLA’s. • Ensure all incidents are correctly logged in line with standard operating procedures. • Ensure continuous operation of internal networks, infrastructure and hosting system dependencies in line with company SLA’s. • Pro-actively seek out and resolve potential issues to help prevent downtime. • Support the team in the delivery of IT projects relating to the improvement of service. • Ensuring adequate action is taken in relation to security matters and proactively managing information security with the service desk team leader. • Implement changes in accordance with IT change management. • Providing IT product advice and support. • Perform regular maintenance tasks and routines. • Ensuring compliance in all aspects of the organisational function. SKILLS & COMPETENCE: • Excellent customer service. • Strong problem solving with a logical approach to troubleshooting. • Good Microsoft Server skills. • Good organisational and time management skills. • Knowledge of Active Directory, GPO, DHCP, DNS & general system administration. • Knowledge of Microsoft office products including experience of supporting users and troubleshooting. • Knowledge of Anti-virus procedures and software. EXPERIENCE: • Experience of working in an IT service environment delivering front line support. • Experience of Desktop support. This should include hardware/peripherals and operating system knowledge from Windows 10. • Experience of installing, troubleshooting and working with Microsoft Office products (Word, Excel, PowerPoint, Outlook). • Experience of Server support (2016). • Experience of asset management and build management. • Experience of working with virtual environments preferably using VMware. • Experience working with Azure and 365. In return, we offer a competitive package including holiday of up to 25 days plus bank holidays, additional day off at Christmas and Birthday, access to Perkbox - an online discounts platform and lots more. We also offer career development. Lester Aldridge is committed to being an equal opportunities employer. STRICTLY NO AGENCIES PLEASE