Are you a 1st Line IT Support or Service Desk professional looking for a step up into 2nd line support? Are you keen to work for a Microsoft Gold partner, providing first class IT services to the education industry? You will be providing 1st and 2 nd Line IT Support as well as manging key accounts, being the bridge between the schools and the business. This is a brilliant opportunity to further develop your technical skills with a number of different clients, as well as developing some very rewarding client relationships in a highly rewarding industry. Role: IT Support Engineer aka 2nd Line Support, 1st Line Support, Service Desk Analyst, Service Desk Engineer Location: Aylesbury - Commutable from High Wycombe, Luton, Leighton Buzzard, Princes Risborough, Amersham, Oxford etc Salary: £25k - £29k base salary great benefits What you will bring to the role: Previous experience in an IT Support, preferably to 2 nd Line Support role. Experience of working within a school, academy or College would be very highly desired and advantageous. Previous experience in an MSP environment would be great but is not a necessity. Experience installing, maintaining and fixing IT equipment, such as Servers, Software, Networks, Hardware and telephony Experience supporting Office 365 is a must. Excellent customer services skills with a passion for providing a customer facing first class service. Interested? Please send your cv for a swift response