WHO WE ARE:
Soul Foods Group is a leading multinational quick-service restaurant franchisee. Founded in 1985, we are a family-owned business that has rapidly grown to own and manage over 500 restaurants across the U.K. and Canada. We work with some of the most beloved food and coffee brands, including Burger King, KFC, Starbucks and Taco Bell. Our mission is to make a difference to people’s lives, their opportunities and their communities through great tasting food and coffee.
OUR MISSION
To make a difference to people's lives, their opportunities, and their communities through great tasting food and coffee.
OUR VISION
To build a global food and coffee business, rewarding an engaged and diverse workforce with career and life opportunities, connecting with communities through great tasting food and coffee, and making a difference by giving back in abundance.
MORE ABOUT THE ROLE:
Within the business our Area Managers are known as Area Coach.
The role of an Area Coach is to lead an Area by implementing and embedding people and operational capability and excellence in every Taco Bell restaurant. The successful candidate should be commercially minded, results orientated and with a passion for people growth and development.
We’re looking for an Area Coach with previous experience of managing fast-paced, multi-site operations that will bring a passion for People, Customer, Sales, and Profit; if you have opened new sites before that would be a bonus as we are growing!
This role is for the North East M25 corridor and the successful candidate must live within 30 minute travel or on patch.
WHAT YOU WILL DO:
25% People
* Establish and lead a mindset and culture of People First, creating a high level of employee engagement at every stage of the employee life cycle (Attraction, Selection, On-boarding, Development, Performance, Retention and Separation).
* Develop a robust talent pipeline establishing ‘Bench’ or ‘Ready Now’ strength for all management positions throughout the district to enable succession planning for core and new business growth.
* Ensure training and development execution and compliance at every level throughout the area, to maximize employee confidence to deliver the best customer experience every visit driving consistent mandatory brand standards. This includes reporting and implementation of all Taco Bell training programs existing and new.
* Manage the restaurant’s recruitment process, to bring in the best talent who demonstrates our core Soul Foods Group and Taco Bell Live Mas values.
* Develop talent in your area to identify our future leaders and drive retention, showing our potential candidates that Taco Bell is a great place to work.
* Lead the teams with excellence to drive the right behavioural competencies at RGM and ARGM level.
25% Operational Excellence
* Coach and support the store teams to execute consistently against SFG UK and Taco Bell brand standard requirements driving operational capability through robust systems and processes delivering Area Coach success routines.
* Develop, lead, understand the operational requirements for Taco Bell brand – function as our Taco Bell expert for SFG UK ensuring our 100% compliance to brand standards.
* Instil attention for detail, providing coaching and support to restaurant management teams to continually raise the bar on operations standards through the stores.
* Restaurant auditing delivers executional excellence achieving brand standards through compliance to EHO 5* SOTD, Brand Audits, customer satisfaction program, team feedback programs, Financial Audits – all require audit processes. Ensure standards comply with all UK regulatory bodies ensuring Health & Safety and Food Safety in all restaurants.
25% Customer
* Coach and support the store teams to ensure the best experience in a restaurant for both customer and team.
* Generating engagement and satisfaction for every customer whilst ensuring the store teams drive the customer’s first approach. Understanding and driving ‘customer experience will never exceed the experience of your team.’
* Respond to Customer feedback programs – utilizing feedback to drive, improve exceed customer experience through all channels.
25% Financial Performance
* Have a clear understanding of Restaurant and Area P&L. Able to identify opportunities key trends to ensures focus and action with the correct areas. Ensure Restaurants, and the Area achieves outlined financial performance metrics, to maximize sales and profit growth.
* Provide leadership and commercial direction to ensure decisions are implemented to maximize financial efficiency without detrimentally affecting team or customer experience.
* The Area Coach needs to demonstrate the relevant analytical and strategic capability to ensure the continuing growth of the restaurants in their control.
* Manage restaurant strategy and projects, creating stretch goals for your team.
* Flex your commercial acumen by identifying and unlocking core growth opportunities in your restaurants.
* Own quarterly business reviews, focusing on profit, people, process, and product.
WHAT YOU WILL NEED:
* 2+ years multi-site experience preferably in QSR or similar sector.
* Ability to establish, build and maintain strong relationships with all stakeholders at all positions, work collaboratively across various levels in an organization and have excellent people management skills as well as being able to engage and influence.
* Passionate with natural energy to drive your teams to achieve fantastic results and brand standards as well as deliver fabulous customer experience and consistent products every time.
* Proof of right to work in the UK on a full time, permanent basis
* Full UK Driving Licence
WHAT YOU WILL RECEIVE:
* Part of a great team & the Soul family
* Salary starting from £40,000
* 28 holidays days
* Company Car
* Life Assurance
* Training & Development including Apprenticeships at every level!
* Joining an established, successful, and growing franchise.
Soul Foods Group are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues. If you do require any reasonable adjustments or support during the application process; please contact soulcareers@soulfoodsgroup.com
Your data will be processed in accordance with Soul Foods Group of companies Data Privacy Notice for New Applicants. To view this document, please contact soulcareers@soulfoodsgroup.com