Overview
Your career path. See it our way.
Role: Trainee Customer Service Administrator
Location: Stirling
At Robertson Residential Group, we see customers, homes, and lifestyle our way. We prioritize what really matters, ensuring our customers come first. Join us and you’ll be part of the UK’s largest family-owned construction, infrastructure, and support services business.
Your new role
About the role
Ready to head into the world of work? A Traineeship could be your ideal start to the next phase of your career. You’ll learn about the job, on the job, whilst we support you through further studies, gaining qualifications as well as work experience and skills.
As a Trainee Customer Service Administrator, you will be responsible for:
* Supporting the Customer Care department in providing high-quality care and service to our customers.
* Handling telephone queries professionally and politely, ensuring satisfactory outcomes for our customers.
* Building and maintaining relationships with clients and external contractors.
* Complaint handling.
* Distributing post and managing customer enquiries received via Royal Mail.
* Producing letters, emails, reports, spreadsheets, filing, and general administration for the customer care department and Customer Service Manager.
* Assisting the customer care manager in managing and completing remedial work.
* Liaising with external contractors.
* Managing the diary for the customer services manager.
* Ensuring registration of all homes on the day of legal completion.
* Booking meeting rooms and arranging refreshments for meetings.
What you'll need:
* Exceptional attention to detail.
* Friendly and professional manner.
* Strong communication skills.
* Proficiency in MS Office packages and IT systems.
* Minimum Nat 4 English/Maths - GCSE equivalent in Maths and English required.
About you
As a Trainee Customer Service Administrator, we understand this may be one of your first roles. We’re looking for someone with a genuine interest in the construction and customer care industry. Experience within this sector would be great; however, if you can demonstrate the ability to work on your own initiative and a methodical approach with excellent written and verbal communication skills, this could be the role for you. We will support you through your Traineeship to develop and progress in your career path.
What's in it for me
Our Principles - The Robertson Way
Our principles guide us in achieving positive outcomes and delivering on our purpose, creating an environment of growth, innovation, and high performance.
We listen: Listening enables us to work positively and collaboratively, assuring customers, partners, and colleagues that their voices are heard.
We are professional: Our mix of prudence and diligence ensures that customers have certainty and assurance in everything we do.
We take responsibility: Each of us is accountable for our actions, knowing that everything matters.
We are determined to succeed: Every challenge is an opportunity. We work collaboratively to find solutions that provide lasting benefits.
We are one team: We work as one in our teams, respecting each contribution.
For more information on our principles and culture, please visit: Robertson Culture
Benefits of working with Robertson:
* 33 days annual leave (pro-rata for part-time or FTC positions, increases with length of service).
* Salary Sacrifice Pension Scheme.
* Life Assurance.
* Cycle to Work Scheme.
* Discounts (gym memberships, restaurants, etc.) with Hapi Rewards App.
* Annual Flu Vaccine.
* Access to E-Learning.
* Health & Wellbeing Support.
* Life Management & Financial Support.
Diversity & Inclusion:
We’re working hard to create an environment where everyone feels welcome and can be themselves. We encourage applications from people of all races, ages, genders, religions, sexual orientations, and more.
Apply now
If you’ve got what it takes to look at things differently and discover the extraordinary within the ordinary, we’d love to meet you. To apply for this role, submit your CV.
Closing Date: 3rd March 2025
Interviews to take place in April 2025.
This role will be subject to pre-employment screening, including references.
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