Job summary Dispensary Manager Salary: £16.50 to £17.62 per hour, depending on experience (includes practice annual salary review for April 2025) Hours: Full or part-time hours considered Location: Tetbury An exciting opportunity has arisen at our established and busy practice for a qualified Dispensary Manager to join our dispensing team. Phoenix Health Group is a large, busy and expanding dispensing Practice of 12 GP Partners that has a reputation for providing excellent care to its 24,500 patients. Located over five sites in a semi-rural location, including Dispensaries at Tetbury and Kemble and a surgery at the Royal Agricultural University, we are an innovative practice with an excellent CQC rating for our older and younger persons patient care. Main duties of the job Your key responsibilities are to manage the dispensing operation through the Phoenix Heath Group. This will include endorsing prescriptions, submissions to PPA, negotiating manufacturing discounts, ensuring all processes are compliant with the Department of Health, business management of the dispensary and managing staff. The ideal candidate will have: Good standard of education including a qualification in English and Maths A dispensary qualification Experience of managing a dispensary team Experience of dealing with the public/patients Experience of maintaining profitability and business sustainability Excellent communication skills, verbal and written. Competent user of Microsoft Office software Accurate attention to detail. Experience of working to policies, guidelines and operating procedures Please see the Job Description and Person Specification for further details. About us An exciting opportunity has arisen at our established and busy practice for a qualified Dispensary Manager to join our dispensing team. Phoenix Health Group is a large, busy and expanding dispensing Practice of 12 GP Partners that has a reputation for providing excellent care to its 24,500 patients. Located over five sites in a semi-rural location, including Dispensaries at Tetbury and Kemble and a surgery at the Royal Agricultural University, we are an innovative practice with an excellent CQC rating for our older and younger persons patient care. Date posted 17 December 2024 Pay scheme Other Salary £16.50 to £17.62 an hour Depending on experience includes annual salary review for 2025 Contract Permanent Working pattern Full-time, Part-time Reference number A0270-24-0035 Job locations Phoenix Tetbury Long Street Tetbury Gloucestershire GL8 8AA Job description Job responsibilities PHOENIX HEALTH GROUP JOB TITLE: Dispensary Manager REPORTS TO: Assistant Practice Manager Job Summary: We are looking for an experienced Dispenser, who has management experience, to co-ordinate and lead our team of 7 Dispensary staff across two Dispensaries, and to Support the delivery of an excellent and profitable service to our dispensing patients. Duties and Responsibilities: Safety: Ensure all Dispensary staff are competent and safe to practice. Ensure Dispensary practices are safe and in line with Standard Operating Procedures and current clinical guidelines. Ensure prompt action is taken in response to any drug alert bulletins that may be received Record and report any untoward incidents, significant events, drug errors or any other issues of quality and risk immediately. Ensure that all drugs are stored in an appropriate manner Ensure that shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and is in good working order. Ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record. Human Resources: Manage the team of Dispensers at Kemble and Tetbury. Manage Rotas at both sites, including booking annual leave. Support the team with training and mentoring as required. Complete annual staff appraisals Work with the Assistant Practice Manager to manage staff absence and performance issues. Effectively manage own time, workload and resources. Business: Complete the Annual DSQS Submission Oversee the monthly PPA Submission Ensure team process all prescriptions within appropriate timescales. Oversee medication ordering Operate efficient stock control, appropriate to the needs of the practice, to ensure continuity of supply for patients and minimising wastage through out-of-date stock. Regularly review drug supplier deals and offers, to ensure value for money and maximum profitability when purchasing stock. Communicate confidently and professionally when dealing with patients, practice staff and other organisations Cover for annual leave and sickness as required To undertake any other necessary work as may be required and appropriate to maintain a high standard and efficient dispensing service. Manage Future Projects Work alongside the Nurse Manager to establish a procedure with suppliers for treatment room medical consumables. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services: The post-holder will: Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate. Job description Job responsibilities PHOENIX HEALTH GROUP JOB TITLE: Dispensary Manager REPORTS TO: Assistant Practice Manager Job Summary: We are looking for an experienced Dispenser, who has management experience, to co-ordinate and lead our team of 7 Dispensary staff across two Dispensaries, and to Support the delivery of an excellent and profitable service to our dispensing patients. Duties and Responsibilities: Safety: Ensure all Dispensary staff are competent and safe to practice. Ensure Dispensary practices are safe and in line with Standard Operating Procedures and current clinical guidelines. Ensure prompt action is taken in response to any drug alert bulletins that may be received Record and report any untoward incidents, significant events, drug errors or any other issues of quality and risk immediately. Ensure that all drugs are stored in an appropriate manner Ensure that shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and is in good working order. Ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record. Human Resources: Manage the team of Dispensers at Kemble and Tetbury. Manage Rotas at both sites, including booking annual leave. Support the team with training and mentoring as required. Complete annual staff appraisals Work with the Assistant Practice Manager to manage staff absence and performance issues. Effectively manage own time, workload and resources. Business: Complete the Annual DSQS Submission Oversee the monthly PPA Submission Ensure team process all prescriptions within appropriate timescales. Oversee medication ordering Operate efficient stock control, appropriate to the needs of the practice, to ensure continuity of supply for patients and minimising wastage through out-of-date stock. Regularly review drug supplier deals and offers, to ensure value for money and maximum profitability when purchasing stock. Communicate confidently and professionally when dealing with patients, practice staff and other organisations Cover for annual leave and sickness as required To undertake any other necessary work as may be required and appropriate to maintain a high standard and efficient dispensing service. Manage Future Projects Work alongside the Nurse Manager to establish a procedure with suppliers for treatment room medical consumables. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services: The post-holder will: Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate. Person Specification Additional criteria Essential Able to cover for colleagues planned and unplanned absence Ability to travel easily between sites Good attendance record Experience Essential Keyboard and computer skills Working in a dispensary with sufficient experience Managing a team Developing staff rotas and managing absence. Working to policies, guidelines and Operating Procedures. Maintaining profitability and business sustainability. Desirable Using a clinical system Submitting the monthly PPA return Completing the annual DSQC submission Experience of Primary Care Personal skills and attributes Essential Able to work under pressure Able to work in a changing environment Appreciative of the importance of patient confidentiality. Good communicator both verbal and written. Well organised, diligent, and attentive to detail. Self-motivated and able to prioritise. Works well as part of a team. Aware of the importance of medicines safety. Sense of humour Qualifications Essential Good standard of education including qualification in English & Maths Experience of Microsoft Office software Experience of dealing with the public/patients Dispensary qualification. Desirable Higher level qualifications Degree-level study Evidence of relevant continuing professional development and training. Person Specification Additional criteria Essential Able to cover for colleagues planned and unplanned absence Ability to travel easily between sites Good attendance record Experience Essential Keyboard and computer skills Working in a dispensary with sufficient experience Managing a team Developing staff rotas and managing absence. Working to policies, guidelines and Operating Procedures. Maintaining profitability and business sustainability. Desirable Using a clinical system Submitting the monthly PPA return Completing the annual DSQC submission Experience of Primary Care Personal skills and attributes Essential Able to work under pressure Able to work in a changing environment Appreciative of the importance of patient confidentiality. Good communicator both verbal and written. Well organised, diligent, and attentive to detail. Self-motivated and able to prioritise. Works well as part of a team. Aware of the importance of medicines safety. Sense of humour Qualifications Essential Good standard of education including qualification in English & Maths Experience of Microsoft Office software Experience of dealing with the public/patients Dispensary qualification. Desirable Higher level qualifications Degree-level study Evidence of relevant continuing professional development and training. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Phoenix Health Group Address Phoenix Tetbury Long Street Tetbury Gloucestershire GL8 8AA Employer's website https://www.phoenixhealthgroup.co.uk/ (Opens in a new tab)