Job title: IT Demand & Investment Manager
Job type: Hybrid (2 - 3 days in a week to office)
Location: Hounslow
Responsibilities:
1. Capture, evaluate, and prioritize IT service and project requests, ensuring alignment with strategic goals while balancing short-term needs with long-term capacity.
2. Use data analytics and forecasting techniques to predict future demand and capacity.
3. Execute mechanisms for balancing resources across the IT department.
4. Ensure Demand Management process continually reviews the balance of 'Biz Ops' and traditional IT managed services, taking account of 'local' IT product teams' need to assess their own demand management mechanisms/backlogs.
5. Ensure Demand Management Tool Set is used efficiently and effectively across IT and cyber department.
6. Continually review effectivity of process and refine accordingly.
7. Ensure wider business demands on IT resource are captured and fed into overall planning process, including Procurement, Risk & Assurance, Finance and People Team.
8. Develop and manage the IT investment portfolio with the HPMO, ensuring alignment with organizational priorities.
9. Conduct financial analysis (e.g., NPV, ROI) to assess investment viability and maintain governance to adapt to changing business needs.
10. Develop resource plans in collaboration with other IT teams to ensure robust forecasting of future FTE headcount.
11. Collaborate with business and IT leaders to align the IT portfolio with organizational strategy.
12. Build relationships with business and IT teams to understand needs and communicate the value of IT investments.
13. Track KPIs for demand and investment management, using data analytics and visualization tools to monitor performance.
14. Foster a culture of continuous improvement by applying lean and agile methodologies.
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