Customer Assistant - Backstage - Newtownbreda
Hours: 26.5 hrs | Type: Permanent
Due to operational requirements, this role is suitable for individuals aged 18 years and over.
Working Hours:
1. Sunday: 00:00 - 06:00
2. Wednesday: 16:00 - 00:00
3. Thursday: 18:00 - 00:00
4. Saturday: 16:00 - 00:00
Purpose:
* To deliver a great shopping experience for customers, prioritizing customers before tasks.
* Champion new ways of working within stores through an open mindset and positive attitude.
* Complete tasks and processes that deliver ‘best in town’ standards.
* Serve and sell across all channels brilliantly well.
* Be the voice of our customers to help us continually improve.
Key Accountabilities:
* Serve customers efficiently and brilliantly on the shop floor and at service points.
* Deliver ‘best in town’ standards through presentation, availability, and maintaining a clean store.
* Utilize all digital tools and communication channels effectively.
* Share customer and colleague feedback to improve services.
* Support colleagues in building skills and confidence.
* Own personal learning & development and access digital learning solutions proactively.
* Know daily sales targets, priorities, promotions & selling opportunities.
* Have great product knowledge to sell and recommend products and services.
* Engage proactively with customers to understand their needs and make recommendations.
* Understand store priorities and their role in achieving them.
* Complete tasks efficiently and in line with SOPs.
* Minimize cost and waste through good process practices.
* Follow safe and legal working practices.
Key Capabilities:
* Understand how the organization operates, its strategy, and the role played.
* Commit to delivering excellent work quickly with great attention to detail.
* Be open to and act on feedback, asking for it regularly.
* Set performance objectives in conjunction with the line manager aligned with business plans.
* Take accountability for planning and managing work efficiently to meet objectives.
* Be curious and ask questions to challenge the status quo.
* Communicate intentions clearly and simply to others.
* Manage reactions and share perspectives to foster better team dynamics.
* Adapt well to change and recover quickly from challenges.
* Build positive relationships by listening and establishing connections.
Technical Skills/Experience:
* Contribute to store sales and cost control.
* Work across the store to achieve tasks correctly within timescales.
* Possess comprehensive knowledge of customer shopping channels.
* Maintain good product knowledge and services across the store.
* Stay updated on commercial operations and brilliant basics.
* Exhibit good digital capability and use of digital tools and applications.
* Understand customer needs and identify selling opportunities.
* Adapt to change effectively.
* Have good knowledge of VM principles.
Key Relationships and Stakeholders:
* Customers
* Colleagues
* Store Leadership
* BIG
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