At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work." Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively The Senior Technical Services Consultant is responsible for implementing new products and services, decommissioning retired systems, supporting core infrastructure in all of Klipboard’s Data Centres as well as on customer premises where applicable, ensuring that they continue to offer the best value and service levels to KCS clients. Also responsible for resolving incidents and service requests assigned from other teams, providing an escalation function to other teams within the business, ensuring maximum availability of service to our customers and working with account managers and sales teams in a pre-sales capacity. You will work in collaboration with peers across the Global organisation to adopt and implement the standards and processes necessary to deliver the best-in-class service our customers expect meeting or exceeding contracted SLAs and targets. Key Responsibilities: Work with account managers and sales teams in a pre-sales capacity to provide technical advice and validation for new projects. Deliver assigned projects on schedule and manage other consultants on large-scale projects as required Identify weaknesses/inefficiencies in process/procedures across all levels of the service model, and put forward suggestions for improvement (and automation where possible) to facilitate continuous service improvement within the wider team Create and maintain high quality documentation ensuring it is updated following reviews or changes. Take ownership of inbound infrastructure-related incidents and service requests and ensure they are resolved or assigned within published SLAs and against internal targets Liaise with internal and external customers and stakeholders, keeping them informed about progress on calls being attended to. Provide technical advice and guidance to other consultants within the team and other teams within the business. Be available outside of normal office hours (within reason) to assist and advice colleagues during P1 outages and emergencies Work with third parties and suppliers where necessary and travel to customer sites if required. Support Design Engineers with new product Introductions, ensuring documentation is made available for operational teams Build necessary replication and evidence in support of escalation to Design Engineering teams Skills, Knowledge and Experience : Have expert knowledge of modern IT infrastructure including networks, storage, servers, security, virtualisation and databases Have significant experience delivering complex infrastructure projects within tight deadlines for external customers Hold relevant, related qualifications and certifications Have the ability to work as part of a team, but also be able to work alone when necessary Have the ability to understand why excellent customer service, time keeping, and flexibility matters Possess good written and verbal communication skills, have attention to detail, and excellent time management skills Be able to manage individual and team workloads and prioritise tasks accordingly Company Info You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work." Equal Opportunities As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation. If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team. Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV’s from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes. If you wish to be considered for our PSL then please email global.TAkerridgecs.com however please note we receive a high volume of requests and we are unable to accept them all LI-Hybrid