Head Office Director of Operations Director of Operations Nuffield Health, The Holly Hospital, Buckhurst Hill, Essex | SMT | Permanent | Full time| 37.5 hours per week Nuffield Health is Britain’s largest Healthcare Charity. If you’re passionate about creating success and driven to continually improve the work environment for the good of others, there’s nowhere better to be. So, why not bring your expertise to our Nuffield Holly Hospital and help us build a healthier nation? As an integral part of the Senior Management Team, you will support the development of the Charity’s overall strategy and be accountable for ensuring operational performance is focused on service excellence. You will contribute to our purpose to build a healthier nation by providing leadership to a broad range of non-clinical services across the hospital to deliver the highest standards of performance and customer service to all key stakeholders. Operations include, but are not limited to, business development, process improvement, facilities management, housekeeping, administration, communication, information governance, health & safety, third party providers, maintenance, and service contract delivery. As Director Of Operations, You Will Support the Hospital Director and Director of Clinical Services in leading and developing the Hospital, ensuring that performance exceeds agreed quality and financial targets To guarantee the delivery of the Hospitals growth plans and achievement of revenue targets through service development activities Budget management – to develop budgets to support the service functions with accountability for working within budgets; and providing timely management information Provide insight to help shape the local self-pay pricing strategy to ensure local competitiveness Deliver a patient pathway that ensure high levels of customer service to all beneficiaries Endorse the charity’s connected service propositions to the local consumer market in line with the Hospital's sales plan To effectively lead all non-clinical services and colleagues within the hospital through their Heads of Departments to build highly engaged teams who provide efficient, safe and consistent ways of working Engage with various payor groups to drive activity Engage with central teams in delivering safe operational processes As Director Of Operations, You Will Need To Have Significant, proven commercial experience Strong influencing skills Financial management experience and analytical skills Experience of managing outsourced services Project management and implementation of efficient process implementation experience Excellent people skills and ability to act as negotiator, mediator and driver Working understanding of Independent Healthcare sector Helping you feel good. We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what’s important to you. Join Nuffield Health and create the future you want, today About Us The Holly Hospital is located in Buckhurst Hill, Essex and is one of the South East’s leading private hospitals. For over 35 years, we have provided first-class independent healthcare for the local community. The Holly Offers you a peaceful stay and fast access to a consultant. We are renowned locally for our high standards of nursing care and friendly atmosphere. We welcome patients who have private medical insurance or choose to pay for their own treatment. The Holly also provides some specialist services to NHS patients. Our expert team The Holly Hospital works with over 300 consultants and other specialists in the South East. Many of these healthcare professionals also work in the NHS and are leaders in their field. We employ more than 370 hospital staff, including highly experienced nurses. All of our nurses are registered with the Nursing and Midwifery Council. Our dedicated team make sure that you get the best possible care and treatment. Our facilities 24 consulting rooms 39 beds 5 theatres 6 treatment rooms 8 day care beds/seats 6 private rooms with seats 6 chemotherapy bays/beds Pharmacy 2 MRI CT 3 Ultrasound X-Ray DEXA Mammography BUPA accredited breast and bowel care centre Oral surgery and dentistry suite Physiotherapy and sports centre Pathology laboratory Decontamination Department If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role. It starts with you. Location Buckhurst Hill - Essex Contract type Permanent Reference HHDIROPS0325 Apply