Contents Location About the job Benefits Things you need to know Apply and further information Location Westminster, London About the job Job summary Working as part of the sales team, the Sales Account Manager will be the first point of contact for reactive clients. The primary responsibility of the role is selling the facilities at QEII Centre to the UK corporate and agency market, employing sales skills to help achieve an overall team target of £8.1m for next financial year, and challenging forward sales revenue targets from existing and new clients. In addition, the jobholder will be responsible for managing several key client accounts to gain maximum profitability whilst maintaining high levels of client satisfaction. Job description Key Tasks To professionally and effectively employ sales skills to achieve bookings from reactive small to large scale and multiday events. Account management of a range of client accounts and delivery of pre-agreed targets set. Proactively contact former and cancelled clients to renew opportunities and identify new revenue streams to support business objectives. Act as the first point of contact for clients enquiring about using the Centre; handling incoming enquiries in a friendly and efficient manner ensuring that all information for the account management team is accurately captured on the Centres CRM and event management system, Momentus. Management of the enquiry inbox and distribution of leads to the team. To conduct engaging and informative show rounds of the venue and instil confidence that the Centre is the best choice of venue for their event. Prepare contracts and all necessary paperwork for events. Collaborating with the wider team and generally being brilliant within an office and remotely. Ensure contracted client events are handed over to Event Management/Operational teams. Maintain accurate records of all contacts with clients and associated Momentus files Undertake any reasonable duties as specified by the Head of Sales or Director of Sales & Marketing. Attending trade shows and representing the brand on the exhibition stand, ensuring a professional presence and effectively communicating the company's values and offerings to attendees. Person specification Experience Able to demonstrate evidence of meeting and exceeding venue sales targets and development of secondary spending. Experience with both engaging and tapping into a range of different personalities Proposal creation that meets the clients objectives, brief, and budgets. Excellent communication skills, both written and verbal Experience in overcoming client resistance/objections A high standard of computer literacy including CRM systems Technical Skills and Qualifications Demonstrable sales and account management experience within the events/hospitality industry. Strong organisational skills, and ability to plan, organise and deliver work to meet deadlines and quality standards. Excellent negotiating and interpersonal skills Knowledge of Ungerboeck or similar CRM systems is desirable. Behaviours Communicating and Influencing Working Together Seeing the big picture Delivering at Pace Making effective decisions Behaviours We'll assess you against these behaviours during the selection process: Communicating and Influencing Working Together Seeing the Big Picture Delivering at Pace Making Effective Decisions Benefits Alongside your salary of £31,000, Queen Elizabeth II Conference Centre contributes £8,980 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. QEII benefits will include: Bonus scheme (discretionary) calculated on corporate and individual Membership of the Civil Service Pension Scheme 25 days' annual leave with an additional day per year to a maximum of 30 days & 1 privilege day Subsidized staff restaurant/coffee bar Interest free season ticket loan Cycle to work On site cycle rack 3 days paid Participation at staff events; celebratory, educational, team Access to learning and development tailored to A working culture which encourages inclusion and diversity Regular employment engagement activities Dynamic hybrid working environment. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours. How to Apply Candidates should apply by submitting their CV and a statement of suitability to hrqeiicentre.london having reviewed the Job Description which is available on our website. The statement of suitability should be no more than two sides of A4 and should set out how the candidate meets the criteria set out in the person specification within the Job Description. The closing date for applications is 19th Jan 2025 23.59 This vacancy is using the Civil Service Success Profiles Framework, and will assess your Behaviours, Strengths, Experience and Technical skills as set out in the job specification. Applications will be sifted on candidates' experience against the requirements of the role week commencing 20th January 2025. Interviews will take place week commencing 27th Jan 2025. Feedback will only be provided if you attend an interview or assessment. Further Information The Civil Service Code sets out the standards of behaviour expected of civil servants. The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. If you feel at any time your application has not been treated in accordance with the values in the Civil Service Code and/or you feel that recruitment has been conducted in such a way that conflicts with the Civil Service Commissioner's Recruitment Principles, you may make a complaint, by contacting the HR Department hrqeiicentre.london in the first instance. Important Note: Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Counter-terrorist-check and the process can take up to 8 weeks to complete. Please note that successful candidates will need to pass the CTC security checks this requires you to have been resident in the UK for the past 3 years. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Medical Successful candidates will be expected to have a medical. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : HR Department Email : hrqeiicentre.london Telephone : 02077984012 Recruitment team Email : hrqeiicentre.london Further information The QEII Centre's recruitment processes are underpinned by the recruitment principles of the Civil Service Commissioner, which outline that selection for appointment be made on merit on the basis of fair and open competition. If you feel at any time your application has not been treated in accordance with the values in the Civil Service Code and/or you feel that recruitment has been conducted in such a waythat conf;icts with the Civil Service Commissioner's Recruitment Principles, you may make a complaint, by contacting the HR Department hrqeiicentre.london in the first instance. https://qeiicentre.london Attachments Sales Account Manager JD Jan 2025 Opens in new window (pdf, 143kB) Apply at advertiser's site Share this page Print Email Facebook Twitter LinkedIn GMail