Optical Customer Service Manager - Lancaster - Mon to Fri - Up to 40K
Opticians vacancies and Optical Customer Service Manager jobs based in Lancaster. Zest Optical recruitment are working with a leading Optical lab in the Lancaster area to recruit a full time Customer Service Manager.
A leading Optical manufacturer based in the Lancaster area are looking for a full time Customer Service Manager.
They supply high quality optical lab services into Opticians all across the UK, specialising in glazing, surfacing and tinting.
Optical Customer Service Manager – Role
* Head office based, leading the Customer Service team
* Lead a team of 5 people
* Accountable for delivering a team mind-set of a customer centric approach, a desire to continually enhance the customer experience and to add value.
* Accountable for delivering a culture of high employee engagement, continuous learning and continuous improvement.
* Identify training needs within the team and ensure that all team members are suitably trained by using relevant coaching, mentoring and training techniques.
* Prepare, conduct and manage induction program for new starters – regularly reviewing performance and development and communicating decisions in a professional, timely and appropriate manner.
* Responsible for managing sickness absence, disciplinary, grievance and performance management of team members
* Accountable for the customer experience within customer care.
* Own the delivery of KPIs - track KPIs and ensure successful delivery.
* Proactively understand data (including KPIs) to form insights, taking ownership to drive action and continuously enhance the customer experience.
* Be a senior representative of customer care, working collaboratively across the business to drive improvements to the customer experience.
* Manage complaints; ensuring that all issues are resolved quickly and efficiently; minimising any impact to the customer experience and providing effective resolutions for both customers and the business.
Optical Customer Service Manager - Requirements
* Experienced Opticians Practice Manager or Dispensing Optician
* Strong leadership and management skills
* Ability to problem solve
* Excellent understanding of customer service
* Ability to track and understand KPIs
* Training experience
Optical Customer Service Manager – Benefits
* Base salary between £35,000 to £40,000
* Monday to Friday – 9am to 5pm or 8am to 4pm
* 20 days holiday plus bank holidays
* Become part of the Employee Ownership team after 6 months
To avoid missing out on the opportunity please follow the ‘Apply Now’ link and we will be touch as soon as possible.
Contact: Rebecca Wood
Email: [email@example.com]
Telephone: 0114 238 1726
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Staffing and Recruiting
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