Contents Location About the job Benefits Things you need to know Apply and further information Location Cardiff, Wales, CF10 1EP : Edinburgh, Scotland, EH8 8FT : Leicester, East Midlands (England), LE4 5SP : Didcot, South East England, OX11 0DF About the job Job summary Background: The UK Space Agency: The UK Space Agency (UKSA) is an executive agency of the Department for Science, Innovation & Technology (DSIT) and provides technical advice on the governments space strategy, supporting the UK space sector to deliver the governments vision. Space is a part of everyday life. Satellites underpin our national economy, from agriculture and banking to aviation and shipping, and support our national security. Space science provides critical data to understand and address global challenges such as climate change, while missions to explore our solar system unite nations and advance humanitys horizons. We support a thriving space sector in the UK, which generates an annual income of £16.5 billion and employs 47,000 people across the country. Through our portfolio of programmes and projects, we encourage the development of national space capabilities and are an early-stage investor in space research and development. We also promote the UK space sectors interests and achievements; make connections to join up industry and academia; and represent the UK in international space programmes. We have a powerful global voice, partnering with institutions across the world, including the European Space Agency. More information about the Agency is available here: https://www.gov.uk/government/organisations/uk-space-agency To discover more please watch this film https://www.youtube.com/watch?vZbZZ-o0IkVU Our Inclusive Environment We have an inclusive culture to make UK Space Agency a brilliant place to work where our people feel valued, have a voice and can be their authentic selves. We value difference and diversity, not only because we believe it is the right thing to do, but because it will help us be more innovative and make better decisions. We offer first-class flexible working benefits, excellent employee well-being support and a great pension. We are fortunate to have a range of excellent staff networks and are proud to be a Disability Confident Leader employer. We will support talented people from all backgrounds to build a career and thrive. We actively welcome applications from anyone who shares our commitment to inclusion. Job description Central Digital and Data Office This is an unprecedented time for digital, data and technology specialists as government harnesses digital technologies, skills and tools to transform public services. There have never been more opportunities to work collectively and creatively as a profession to respond to the changing needs and expectations of millions of people and deliver services that are simple and easy to use. The digital, data and technology profession comprises 15,000 colleagues across government, and is rapidly scaling up nationwide in line with our strategy. In your capacity of DDaT - Head of Service Management at the UK Space Agency you will join a network of digital, data and technology professionals that has developed into an essential function for co-ordinating and driving transformation across government. With your senior colleagues from other government departments you will set standards and maintain a shared vision to deliver transformation. You will share best practice and drive collective efficiencies wherever possible; support and guide our cross-government programmes to build digital, data and capability, and make government a destination of choice for digital, data and technology professionals. You will be a role model and a relentless champion of government as a place where everyone can thrive and where diversity can flourish; a place that reflects the public we serve. The potential to shape our societys future is enormous and our purpose is to ensure the profession is equipped and inspired to deliver real, meaningful change for users; to do the work of transformation that makes government work better for everyone. Find out more about the Central Digital and Data Office (formerly the Digital, Data and Technology Profession) on GOV.UK The Role: We are building a Digital, Data and Technology (DDaT) enabled organisation and will be at the forefront of government by showcasing best practice when dealing with digital and technology transformation. Our more modern, insight-driven, innovative approach to DDaT will provide outstanding experiences at the right cost, quality and pace for the Agency and ensure colleagues and wider clients receive a top-quality and cost-effective digital and technology service. The role of DDaT - Head of Service Management will report into the Chief Digital and Information Officer and will support the Agency to transform into a digital business through delivering digital value and outcomes. It will support the renovation of DDaT, accelerate change and orchestrate our digital, data and technology management. The DDaT function needs to provide a consistent, transparent and efficient approach to the way that it delivers value to the business. Key Responsibilities: Asset and configuration management. You know how to conduct life-cycle management for assets including hardware, software, intellectual property, licences and warranties. You know how to manage usage, disposal, compliance, inventory, sustainability, cost optimisation and protection of the asset portfolio. You can help to improve investment decisions and capitalise on opportunities. You know how to comply with international standards for asset management. You document information relating to assets including identification, classification and specification of all items, and information related to storage, access, versions, etc. You can apply status accounting and auditing in line with relevant criteria. Continual service improvement. You can identify and explore opportunities for service and business improvement. You know how to drive analysis and identify, prioritise and implement improvements and efficiencies, ensuring that the organisation derives maximum value from services This includes recognising the potential for automation of processes, determining costs and benefits of new approaches and managing change or assisting implementation where needed. Customer service management. You can manage customer service functions, including responding to issue reports, information requests, access. You can use the results of customer satisfaction measurements to improve services. You have a successful relationship with customers. Ownership and initiative. You will take ownership of incident and problem process and proactively resolve technical problems, ensuring that technical solutions continue to meet business requirements. You know how to take full accountability for actions taken and decisions made. Service focus. You can maintain focus on the whole life of service delivery: from designing to developing to delivering and operating. You know how to ensure that a set of IT products, suppliers and vendors come together to deliver an IT service, managing the Agencies IT Change and Release Management process. Service reporting. You can take management information and consolidate agreed key performance indicators (KPIs) into product or service measures that underpin service management of a specific product or service. Technical understanding. This knowledge underpins your ability to deliver the responsibilities and tasks for the role and ensures that you can apply the breadth and depth of technical knowledge you need. You stay abreast of industry developments to make cost-effective use of new and emerging tools and technologies. User focus. You understand users and can identify who they are and what their needs are, based on evidence. You can translate user stories and propose design approaches or services to meet these needs. You can engage in meaningful interactions and relationships with users. You put users first and can manage competing priorities. Person specification For this role you will have experience in: Leading a team, ensuring adequate resources and capacity Represent a service management function at a senior level Act as an escalation point for business stakeholders Design service policy and process Essential criteria IT and Computing Degree or recent experience at a senior level, managing an IT service Desirable criteria Knowledge of (or experience) the ITIL Service Management Framework Recognised qualifications, professional certifications, or practical experience in digital and related technology fields, digital transformation programmes including agile & change management Behaviours We'll assess you against these behaviours during the selection process: Communicating and Influencing Changing and Improving Managing a Quality Service Delivering at Pace Leadership We only ask for evidence of these behaviours on your application form: Communicating and Influencing Managing a Quality Service Delivering at Pace Leadership Benefits Alongside your salary of £54,415, UK Space Agency contributes £15,764 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. UK Space Agency offers a competitive mix of benefits including: A culture of flexible working, such as job sharing, homeworking and compressed hours. Automatic enrolment into the Civil Service Pension with an average employer contribution of 28.97% A minimum of 25 days of paid annual leave, increasing by 1 day per year up to a maximum of 30. An extensive range of learning & professional development opportunities, which all staff are actively encouraged to pursue. Access to a range of retail, travel, and lifestyle employee discounts. A generous maternity/paternity and adoption leave package. This job role may be suitable for hybrid working, which is an informal, non-contractual and voluntary arrangement, blending a balance of attendance in the workplace (your permanent duty station which is based on business assessment of where the work is best done) and working from home, or elsewhere, as a personal choice (if the role is suitable for this). If you are successful, any opportunities for hybrid working will be discussed with you prior to you taking up your post. The internal roles rules apply to existing Civil Servants, i.e., level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive 10% increase. Either case is determined by whichever is the highest. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. As part of the application process, you will be asked to complete a CV, personal statement (maximum 500 words) and behaviour examples (maximum 250 words each). Further details around what this will entail are listed on the application form. The CV is for information purposes only and will not be scored. Please use your personal statement to include the skills and experiences you have that make you suitable for this role The Sift will be assessed on Personal Statement and Behaviours The Interview will be assessed on Behaviours Should a large number of applications be received, an initial sift may be conducted using the lead behaviour Communicating and Influencing. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview. Sift and interview dates Expected Timeline subject to change The sift is expected to take place week commencing 03/03/2025. Interviews are expected to take place week commencing 17/03/2025. Interview location: MS teams. Candidates are asked to note the above timetable, exercising flexibility through the recruitment and selection process. Further information Reasonable Adjustment If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via uksarecruitment.grscabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs. Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. If successful and transferring from another Government Department a criminal record check maybe carried out. Any move to UK Space Agency from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility https://www.childcarechoices.gov.uk/ A reserve list will be held for a period of 9 months from which further appointments can be made. Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you. New entrants are expected to join on the minimum of the pay band. In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service/Disclosure Scotland on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms directly. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-Employment.Checkscabinetoffice.gov.uk stating the job reference number in the subject heading. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. Feedback Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Peter Batt Email : Peter.Battukspaceagency.gov.uk Recruitment team Email : uksarecruitment.grscabinetoffice.gov.uk Further information Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. If you feel that your application has not been treated in accordance with the recruitment principles, and wish to make a complaint, then you should contact in the first instance UKSARecruitment.GRScabinetoffice.gov.uk. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: Click here to visit Civil Service Commission/Complaints Attachments Job Description and Personal Specification- DDaT Head of Service Management (003) Opens in new window (docx, 69kB) UKSA Terms and Conditions Opens in new window (doc, 72kB) Share this page Print Email Gmail Facebook LinkedIn