Responsibilities:
* Consult with customers and present all Finance and Insurance options/products.
* Consistently meet the Autopact Benchmarks for the sale of Finance and Insurance products.
* Submit all applications and negotiate to obtain approval from Finance Company/s on all finance deals.
* Settle all loans with financiers without delay and in the required time frame.
* Approve and co-ordinate all deliveries in conjunction with sales staff.
* Collect and receipt all monies from the sale of vehicles (deposits and final balances), as well as amounts from Finance Companies.
* Assist all New and Used Vehicle Sales Departments in lead management and sales negotiations.
* Conduct Early Introductions with all customers of the Dealership in a professional manner.
* Maintain the Autopact approved Finance and Insurance EraNet log detailing all transactions with customers, and/or any other reporting tools/logs as directed by Management.
* Ensure the Finance and Insurance data in EraNet is updated and accurate at all times.
* 100% compliance in relation to the use of the Autopact approved Finance Application folders, in line with Autopact Finance Integrity Policy.
* Prepare finance documentation and settle with Finance Company when executed.
* The Autopact approved ‘Options Letter’ is to be presented to every customer (cash and finance), of which a copy is to be kept in the customer file.
* Ensure customers receive copies of all required documentation.
* In relation to the settlement of Finance Contracts – Irregular contracts do not exceed 30% in any month.
* All Finance deals to be settled within 48 hours of vehicle delivery.
* Ensure minimal acceptable standards in relation to insurance quoting are met.
* Send insurance premiums and monies to insurance companies in a timely manner.
* Prepare invoices for customers whom are financing elsewhere.
* Ensure Finance Company payouts are made by due date and are accurate.
* Complete PPSR checks on all trade-ins, direct purchases and Used Cars sold.
* Balance finance and insurance commissions received in conjunction with the Financial Controller.
* Complete commission claim forms monthly.
* Ensure all documentation is stored in a secure, locked location and all documentation is archived for future reference.
* Assist the Dealership based training of Finance and Insurance Trainees and ensure at all times you provide accurate and relevant information to the Trainees.
* Other duties as required and requested by management.
* Adhere to all finance company policy requirements, together with all appropriate legal requirements and legislation including the National Consumer Credit Protection Act 2009 (NCCP).
Workplace Health and Safety:
Workers must ensure they:
* Take reasonable care for their own WHS and that of the environment.
* Take reasonable care their acts or omissions at the workplace don’t affect others.
* Co-operate with Autopact Management with respect to any action taken by Autopact to comply with any legislative requirements.
* Do not intentionally or recklessly interfere with or misuse anything provided at the workplace in the interests of health, safety or environment.
Performance & Effectiveness Measures:
Quality Assurance:
* Report all customer complaints (internal and external) and conditions that are adverse to the operational efficiency of the department or achievement of quality.
* Make suggestions for improvement as appropriate.
Performance standards for this position are met when:
* Sales and profit objectives for Finance and Insurance are met or exceeded.
* Monies for which the Business Manager is responsible are collected on time and without discrepancy.
* Customer service standards (both internal and external) are met.
* All compliance standards are met.
Authorities & Delegations:
Delegations to the Assistant Business Manager:
* Phone all customers 2 days after purchase to attempt a second close on any Finance and Insurance offerings (Swap customers with other BM’s to introduce new voice where appropriate).
* Conduct Double Dutch phone calls every morning (Monday to Friday) with each sales team.
* Phone and reconfirm any weekend appointments on a Friday afternoon (Introduce Finance).
* Run a sales training session at least once per month.
* Conduct regular training and spot check audits on all work carried out by the Assistant Business Manager.
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