Debt Recovery Team Leader
Reports to - Deputy Head of Costs and Debt Recovery
Role Purpose
To assist the Head of Department in the day-to-day management of the Debt Recovery Team, with the aim of ensuring maximum Client conversion and debt recovery.
Key Responsibilities
* Leading a team of Debt Recovery Paralegals.
* Ensuring that the team achieve their monthly and annual targets, for both Client conversion and debt recovery.
* Ensuring that individual team members’ training and development needs are identified and addressed.
* Regular one to ones with team members.
* Liaising with Clients in relation to their claims for compensation.
* Client conversion.
* Carrying out residency and other searches.
* Assessing Debtors’ ability to pay.
* Negotiating with Debtors.
* Commencement of the Pre-Action Protocols.
* Issuing Part 7 and Part 8 Proceedings.
* Drafting Court documents, to include applications for Attachment of Earnings Orders and Charging Orders.
* Drafting Witness Statements.
* Preparing cases for Trial.
* Liaising with in house Legal Teams and other Businesses
* Instructing and liaising with external agencies.
* Ensure compliance with Information Security Policies including data confidentiality and the operational security of the Information Systems used.
* Any ad hoc or additional duties as deemed fit and appropriate by the Management Team for this post and the associated level of responsibility attached to it.
Personal Specification
* Experience in leading a team.
* Experience in handling Clients, and the claims process.
* Litigation experience in debt recovery.
* Experience in claims arising as a result of breach of contract.
* Knowledge of the Pre-Action Protocols and Civil Procedure Rules.
* Ability to effectively communicate and have good interpersonal skills.
* Ability to motivate, coach and support others.
* Experience of working towards deadlines and performance objectives.
* Ability to assist with communicating vision, strategy, and commercial awareness.
* Ability to assist with implementing change with a flexible approach.
* Ability to solve problems by way of critical analysis and effective decision making