Sovereign Automotive are providers of outsourced claims solutions to the motor insurance industry. Come and join us and be a part of the team!
As an FNOL claims handler (First Notification of Loss) you will:
Take the first call from a client who has been involved in a road traffic accident and ensure that we collect all of the critical information to progress an insurance claim, talking to third party drivers, insurers & witnesses to determine whether the client's road traffic accident is non-fault and if so provide the client with a replacement hire vehicle and organise the repairs to the client's own vehicle.
Main Responsibilities
1. Provide outstanding customer service to our clients.
2. Handle calls quickly and efficiently with clients and insurers to discuss, record and progress cases, politely and professionally.
3. Ensure that data is processed accurately.
4. Manage and prioritise daily workload.
5. Proactively review claims files and update the team leader with any current or potential issues that could arise.
Training
You will be given full training and support when starting your roles and throughout your time with Sovereign Automotive.
What we ask of you?
1. Must have excellent verbal and written communication skills.
2. Must be customer-focused, with a natural ability to build relationships.
3. Must be enthusiastic, self-motivated, and hard-working.
4. Must have excellent time-keeping and time management skills to manage your file load.
5. Must be capable of working in a fast-paced environment and multi-tasking.
6. Must be confident and organised when using a computer and should be familiar with all Microsoft applications.
Desirable Qualities
Although you do not need previous experience within the insurance industry, it would be advantageous if you had an understanding or previous experience in any of the below positions:
* Insurance Advisor
* Claims Advisor
* Claims Handler
* Telesales Advisor
* Insurance Sales Advisor
* Motor Claims Advisor
* Call Centre Advisor
* FNOL (First Notification of Loss) Handler
Additional Information
* We offer 30 days holiday (including UK bank holidays).
* A shoutout system where points can be traded for prizes e.g., sports tickets, clothing/footwear, and Pizza!
* Discounts on shopping and local retailers, entertainment, utilities, and more.
* Our offices have a smart casual dress code.
* Free onsite snack bar.
* Pool, darts, table tennis, and Pacman in the communal areas.
* Target-related bonus schemes in place to earn more monthly.
Hours of Work: Monday - Friday 9am - 5.30pm & 1 in 4 Saturdays 9am – 1pm paid 1.5 overtime. (Tuesdays 8.30am start Fridays 5pm finish)
37.5 hours per week
Location – Epsom Surrey, KT17 1BD.
Job Types: Full-time, Permanent
Salary: £25,000.00 per year
Offer of employment subject to a DBS check.
We are a Disability Confident employer.
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