Team Leader - Medical Records Location: Southport (Office Based) Medical Law Services part of Fletchers Group have a fantastic opportunity to join our growing Team. As a Team Leader, you will manage and lead a small number of teams covering specific regions ensuring that they support all legal teams within Fletchers Group, requesting medical records, processing incoming medical records bundles and instructing cases for pagination. You will ensure that SLAs are maintained, and all cases processed in a timely professional manner reporting to the Medical Records Manager. In return Fletchers can offer: 35 hours working week Bonus scheme (subject to targets being met) 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days’ holiday per year, until you reach the maximum long service awards which are awarded after your 5 th, 7 th, and 9 th full year of employment Pension scheme with tax-efficient salary sacrifice option Life Assurance Policy Medicash policy to cover some dental, optical and other medical expenses Company sick pay Enhanced Maternity, Paternity and IVF schemes Flexible, agile working environment with a positive work-life balance Varied calendar of funded company social events (check out Fletchers Group on LinkedIn) Monthly voucher awards for winning nominees About Fletchers Group: Medical Law Services part of Fletchers Group is a rapidly growing law firm specialising in personal injury and clinical negligence law. We are based in the North-West of the UK, with offices in Manchester, Liverpool, Leeds, Southport, Bolton and Cambridge. We offer fabulous benefits, apprenticeships, and internal progression, around 10% of colleagues are currently working on apprenticeships more than ever before - and we are continuing to grow our L&D offering. We have a great culture and people that will support you and your goals. More information about us can be found on our website. https://www.fletcherssolicitors.co.uk/about-us Fletchers Group is an inclusive employer with a diverse workforce, which is why we welcome applications from all diversity groups and backgrounds. We’re committed to providing a culture and environment where everyone can thrive. Fletchers understand and celebrating that no colleague is the same. We’re proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos. Main Responsibilities: Ensure that the team process medical records requests expeditiously and all SLA’s maintained QA of cases to ensure process being followed and that records are complete before sending to pagination team Monitor & manage team performance against KPI’s and Product Delivery SLAs, reviewing and discussing performance MI with the Medical Records Manager Ensuring all medical records are processed and uploaded to the Case Management system in line with the team SLA Archiving and locating stored media ensuring the policy for handling of data is followed Mentoring members of the team including monthly 1-2-1s and reviews as necessary Oversee balanced case allocation across the teams that supervise Highlight training and development needs across the teams Ensure that team remains compliant by conforming to established operational regulation Essential Qualifications, Skills, and Experience: Team management experience Excellent attention to detail Excellent client care and communication skills (telephone and email) Be highly motivated, organised, and proactive Ability to work as a team member and remotely Desirable Qualifications, Skills and Experience: Experience of proclaim or other software tools for example Adobe, Microsoft We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.