Job Title: Service Manager - Domestic Services
Location: Norfolk
Contract Type: Fixed-Term - Initial 3 months, potential to extend to 6 months
Hours: Full-Time, 37.5 hours per week
Rate: negotiable depending on experience
Start Date: ASAP (subject to clearance)
About the Role
We are urgently seeking an experienced Services Manager to manage a Domestic Services team. This temporary role is critical to the delivery of high-quality patient-facing cleaning services within a Hospital.
The successful candidate will take on day-to-day operational management and leadership of approximately 280 domestic staff who provide services 24/7. You will be expected to drive high standards of cleanliness, manage resources effectively, and oversee key performance areas, including sickness absence reviews, appraisals, training, and compliance monitoring.
Key Responsibilities
Lead and manage the Domestic Services team to ensure a clean and safe environment for patients, staff, and visitors
Ensure adherence to the National Cleaning Standards and local infection prevention control guidelines
Provide ongoing leadership and support to supervisors and domestic staff
Take responsibility for sickness absence management, including Stage 1 & 2 sickness reviews
Implement performance management processes and improve compliance with appraisals and training KPIs
Produce high-level reports and documentation for internal and external stakeholders
Monitor and manage th...