The role of a Duty Manager is key in supporting the franchisee to ensure the store is run efficiently and profitably in accordance with the company policies and procedures. You will directly lead, coach and inspire all team members to ensure they provide total customer satisfaction and a great product at all times whilst controlling costs and building sales. We’re looking for someone with proven management experience, ideally gained in the food franchise, restaurant or hospitality sector. A Duty Manager role with GDK is rewarding and involves working flexible hours in a fun, team environment.
Responsibilities:
Responsible for the day-to-day operations and maintenance of store, supporting the General Restaurant Manager and development of food products and services as follows:
General Responsibilities
* Actioning the business performance of the restaurant set by the Restaurant Manager
* Actioning restaurant sales levels and profitability
* Actioning marketing activities, such as promotional events and discount schemes.
* Preparing reports at the end of the shift/week, including staff control, food control, wastage and sales.
* Creating and executing plans for departmental sales, profit and staff development.
Stock Control
* Order or requisition food and other supplies needed to ensure efficient and continuous operation.
* Weekly/Daily ordering to ensure that stock levels are maintained and any special orders for functions are placed in a timely manner.
* Work with other Supervisors and Managers to coordinate all aspects of stock deliveries and keep accurate records.
* Inspect supplies, equipment, and work areas to ensure conformance to established GDK Standards.
Training
* Provide staff training and ongoing support of staff members. Suitable training will be provided to the successful applicant.
* Ensure store staff are always well-groomed and smart ready for work.
* Ensure storage areas are secure, neat and clean at all times, maintaining high standards of quality control, hygiene, sanitation, health and safety as per GDK policies.
* Maintain the food standard and presentation in accordance with GDK Standards.
* Ensure the team is polite and efficient, providing excellent services at all times while maintaining the exceptional GDK standard and quality.
* ‘Meet and Greet’ customers whenever possible.
* Ensure customers are enjoying their GDK meals and address any customer queries or complaints.
* Thoroughly train staff regarding fire and safety procedures to comply with all Health, Safety and Fire regulations.
Other Responsibilities
* Identify possible additional revenue opportunities.
* Knowledge of ingredients and cooking methods if requested by a customer.
* Prepare duty rosters while maintaining cleanliness and hygiene procedures.
* Assist other staff where and when required.
* Ensure wastage is kept to a minimum.
* Ability to work in a team and motivate others, possess excellent customer service skills, and remain calm under pressure.
* Hold a basic Food Hygiene Certificate.
* Conduct a daily staff briefing and ensure staff punctuality for each shift.
* Monitor and record temperature of freezers and chillers every hour.
* Arrange any store maintenance when required.
* Support and adhere to the equal opportunities policy of the company.
* Exercise care in service to avoid accidents.
* Ensure cash/credit card security.
* Carry out any other reasonable duties within the overall function of the job.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
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