HR Shared Services Advisor
6 month contract
Up to £30 per hour (premium)
Hayes - plenty of parking 37.6 hours a week
Hybrid - Tuesday, Wednesday and Thursday in office
Your new companyI am working with an established and highly respected global organisation to recruit a HR Shared Service Advisor for a 6 month contract.
Your new roleYou will join a fast-paced HR Shared Services team and will be responsible for managing HR case management through self-service. You will have the opportunity to work with and supporting colleagues in other global regions. A successful team member will be extremely detail-oriented, flexible with continuous process/system changes, possess a problem-solving mindset, and enjoys creating order from ambiguity.Key responsibilities:
1. Utilise case management system tools to respond to HR questions, issues, problems, and status changes within defined SLAs and quality measures
2. Resolve case work via email, phone or video chat software
3. Resolve cases in a professional, sensitive, and customer-focused manner in accordance with policies, procedures, and Service Level Agreement
4. Escalate cases in accordance with, and as defined by HRSS policy and procedures to the appropriate team
5. Assist with special projects to support the HR shared services
6. Contribute to the on-going development of HR knowledge
7. Collaborate with other ...