Join the ASM Global team at our new state-of-the-art venue in Derby, opening Spring 2025 Situated in the heart of Derby’s city centre, this multi-purpose destination aims to be a community hub for business and entertainment. About Becketwell Arena Becketwell is a cutting-edge event complex with a capacity of up to 3,500 people. It is designed to host various events, including large corporate conferences, exhibitions, trade shows, major touring concerts, stand-up comedy, family performances, and sporting events. This is a fantastic opportunity to be part of a brand-new venue from the ground up. What we offer: Hosting events is what we do best, and we want our people to experience that too- enjoy access to discounted tickets to unleash your superfan for all your favourites. You will work hard at ASM, but you will be rewarded with lots of time to relax and rest with 25 days of annual leave bank holidays. We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you’re contributing to our success with our Life Assurance policy. A healthy contribution of % Pension so that your golden years are spent ticking off the items on your bucket list. Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of HealthShield; ASM will support with these unexpected costs. For you and any children. We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace. We are visionaries: both physically and metaphorically When you join ASM you will be entitled to eye care vouchers and a contribution towards any glasses you require. About The Role The F&B Supervisor is responsible for overseeing the daily operations of the food and beverage service areas to ensure smooth operations and high-quality guest experiences. This includes managing staff, maintaining service standards, coordinating with kitchen and front-of-house teams, and ensuring compliance with safety and hygiene regulations. Key Responsibilities: Supervise and lead a team of servers, bartenders, and other F&B staff to provide excellent customer service. Assign daily tasks and ensure proper workflow during service hours. Provide ongoing training, support, and performance feedback to team members. Ensure staff always maintains professionalism and positive attitudes. Ensure guest satisfaction by monitoring the service quality and responding to any concerns or complaints in a timely and professional manner. Assist in the preparation and delivery of special events, banquets, or promotions as needed. Handle guest inquiries, provide recommendations, and ensure an outstanding dining experience. Coordinate between the kitchen and service staff to ensure food and beverage orders are prepared and served promptly. Maintain accurate inventory records and ensure that stock levels are managed effectively. Monitor and control food and beverage costs, including portion control, wastage, and pricing. Ensure compliance with all health and safety regulations, including food handling, sanitation, and hygiene standards. Prepare and submit reports regarding sales, inventory, staffing, and other relevant metrics. Assist in the recruitment and scheduling of F&B staff. Participate in monthly and weekly team meetings, discussing feedback, ideas for improvement, and operational updates. Using a cashless EPOS system to take orders and process payments securely, and process orders promptly. About You: Proven experience (2-3 years) in the food and beverage industry, preferably in a supervisory role. Experience in customer service, handling customer complaints, and resolving issues effectively. Strong leadership and interpersonal skills with the ability to motivate and guide a team. Excellent communication skills (verbal and written). In-depth knowledge of F&B operations, including service standards, health regulations, and inventory management. Ability to work in a fast-paced environment and handle multiple tasks efficiently. Availability to work flexible hours, including evenings, weekends, and public holidays as required. Inclusive Workplace At ASM Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one. We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We provide a fair and transparent assessment process and will do our utmost to accommodate your needs.