About the role: Working as part of a small office-based sales team, the successful candidate will provide excellent customer service to potential and existing clients, with a clear focus on offering technical advice on locking solutions, maximising sales, and customer retention.
Responsibilities:
* Answer incoming enquiries through telephone calls and e-mails, responding in a timely, professional and courteous manner.
* Manage various company e-mail inboxes, assigning to the relevant salesperson as appropriate.
* Provide competent technical advice, pricing and general customer service to existing and potential customers.
* Pro-actively follow-up all quotations and technical information provided with a view to moving any negotiations to a level of closure, or involving a sales Manager as appropriate.
* Contact a portfolio of existing customers via telephone on a cycle basis, to ensure customer satisfaction, learn of any potential requirements, and to increase market knowledge.
* Offer, negotiate and arrange purchase contract forms for scheduled and unscheduled deliveries over a 12-month period.
* Analyse purchasing trends of existing customers.
* Monitor, review and update special pricing offered to specific customers.
* Manage a Business Under Negotiation (BUN) report showing current open negotiations.
* Compile and provide reports on customers and activities where necessary.
* Carry out any other reasonable duties as required.
Requirements:
* Educated to minimum GCSE level (or equivalent) with Maths and English.
* Two years’ experience in a sales office or customer service role.
* Excellent attention to detail, a willingness to learn and develop new skills.
* A commitment to always providing a high level of customer service.
* Good IT skills, particularly Microsoft Outlook, Word and Excel.
* Able to work both proactively and efficiently as part of a team, and under own initiative.
* Courteous, friendly and flexible at all times, with a positive approach to work.
* Working proficiency of a second European language (desirable but not essential).
* Eligible to work in the UK.
To apply to become part of the team at Camlock Systems, please ensure that a covering letter is included with your application, outlining your suitability for the position, along with your CV.
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