Account Manager May start
Location: Blackburn, Lancashire
Contract: FTC Mat Leave 14 months Full Time 37.5 hours per week Monday to Friday 8am to 4.45pm, finish 12.30pm on Fridays
Working Arrangement: Hybrid - mix of working from home and the office
Salary: £26,250 rising to £28,350
Benefits: 27 days holiday plus bank holidays, increasing to 32 days in accordance with service, birthday leave, opportunity to purchase up to an additional 5 days holiday per year, contributory pension scheme, life insurance based on 4 x annual salary, annual CPD days and opportunities for career development and progression, modern facilities, family friendly policies, scope for hybrid working, free parking on and off site.
Company Overview: Our training provider is a large independent training provider based in Blackburn and is owned by the University of Central Lancashire. They have a heritage of over 50 years in Lancashire, delivering learning and development solutions and pride themselves on delivering excellence in learning and creating outstanding talent.
Role Overview: Are you a people person with a real passion for making a difference? Do you enjoy building and developing relationships? Would you like a role where you can give back and genuinely make a difference to people's lives every single day? This role offers an excellent work-life balance and several company benefits.
Key Responsibilities:
1. Engage with a variety of employers across the North West and on a national scale.
2. Act as the main point of contact for employers, supporting their training requirements and problem-solving.
3. Provide excellent customer service consistently and work closely with operational departments to achieve set KPIs across our Apprenticeships, Apprenticeship Preparation Programme, and commercial training.
4. Regularly hold face-to-face meetings with new and existing customers to discuss account matters, including issues arising, future needs, concerns, or queries.
5. Respond to customer inquiries through email, phone, or meetings in a timely manner.
6. Maintain and grow existing client relationships, developing new business leads by upselling and cross-selling our clients' offers.
7. Manage pipeline and opportunities for both Apprenticeship and Commercial sales against agreed KPIs.
8. Provide weekly updates on reporting of sales results against target.
9. Build and maintain strong customer relationships by providing information, advice, and guidance on all Apprenticeships, Traineeships, and Commercial training to maximize business income and opportunities.
10. Identify business growth opportunities/programmes within both existing and new markets.
Application Process: To apply for the Account Manager role in Blackburn, Lancashire, please email your CV to [insert email address].
About Tina Lacey Recruitment: Tina Lacey Recruitment is a specialist recruitment agency dedicated to the skills, training, and employability sectors nationally. We are committed to giving full free pre-interview advice and guidance throughout the interview process.
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